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Melaaj's Terms of Services

Last Updated: 30/10/2024

1. Introduction

Welcome to Melaaj! We’re excited to have you join our diverse and vibrant community. Before you begin using our platform and services, we ask that you carefully read these Terms and Conditions (“Terms”). These Terms form a legally binding agreement between you (“User,” “you,” or “your”) and Melaaj (“we,” “us,” or “our”). By accessing, using, or registering on our platform, you agree to comply with these Terms, our Privacy Policy, and any other rules or guidelines we may establish from time to time.

Our platform is designed to provide a rich, feature-packed social networking experience that allows users to connect, share, earn, and explore content in a secure and dynamic environment. Whether you’re posting in groups, buying and selling products in our marketplace, live streaming, or engaging with others through various types of content, we are committed to ensuring that your experience is both enjoyable and secure.

Overview of the Agreement

These Terms govern your use of the platform and all of its features, including but not limited to profiles, groups, forums, the marketplace, live streaming, messaging, posting content, and interacting with other users. This agreement applies to all users of the platform, including content creators, viewers, sellers, buyers, developers, and advertisers.

By using the platform, you agree to adhere to the rules we’ve set forth to maintain a respectful, safe, and law-abiding community. Failure to comply with these Terms may result in suspension or termination of your account, among other consequences, which we will detail in subsequent sections.

Acceptance of the Terms

By creating an account or using any aspect of our platform, you affirm that you have read, understood, and agree to be bound by these Terms. If you do not agree to these Terms or any future modifications, you must discontinue your use of the platform immediately. Continuing to use the platform after any changes have been made will constitute your acceptance of those changes.

Additionally, some of our features, such as the marketplace or developer APIs, may have specific terms or conditions applicable to them. By accessing and using these features, you agree to abide by any additional terms associated with them.

Amendments to the Terms

We reserve the right to modify or update these Terms at any time. Any changes we make will be effective immediately upon posting the revised Terms on our platform. To stay informed, we recommend that you periodically review these Terms. If significant changes are made, we may notify you via email or an in-platform notification, but it remains your responsibility to review the Terms regularly. Your continued use of the platform following any changes will signify your acceptance of the revised Terms.

Eligibility Criteria

To use our platform, you must meet the following eligibility criteria:

  1. Age Requirements: You must be at least 13 years old to access and use our platform. However, certain features and content may require users to be 18 years or older. If you are under 18, your use of certain content or features will be restricted until age verification is completed, in line with our content moderation policy.

  2. Compliance with Local Laws: You are solely responsible for ensuring that your use of the platform complies with all applicable laws and regulations in your jurisdiction. If using the platform is prohibited by law in your region, you are not permitted to access or use it.

  3. Account Registration: To access certain features, such as posting content or using the marketplace, you must register for an account. You agree to provide accurate and up-to-date information during the registration process, and to keep your account information updated at all times. Failure to do so may result in suspension or termination of your account.

  4. No Previously Terminated Accounts: If you have previously had an account terminated by us for violating our Terms, you are not permitted to create a new account without our express permission. Any attempt to bypass this restriction may result in immediate suspension of the new account.

By agreeing to these Terms, you affirm that you meet the eligibility criteria and have the legal capacity to enter into this agreement. If we discover that you have violated any eligibility criteria, we reserve the right to suspend or terminate your access to the platform at any time.

2. Account Registration and Security

To access the full range of features offered on Melaaj, users are required to create an account. This section outlines the requirements for account registration, the responsibilities of users in maintaining account security, and the measures we take to protect your personal information.

By creating an account, you agree to provide truthful information, safeguard your login credentials, and be responsible for any activities that occur under your account.

Creating an Account

When registering for an account on our platform, you will be required to provide specific personal information, including but not limited to your name, email address, date of birth, and, where applicable, payment details. You may also have the option to sign up using third-party authentication services (e.g., social media logins).

  1. Accurate Information: You agree to provide complete and accurate information during the registration process. Any inaccurate, incomplete, or fraudulent information provided may result in the immediate suspension or termination of your account. We reserve the right to request verification of the information provided at any time.

  2. One Account per User: Users are generally permitted to have only one account per individual or entity unless explicitly authorized by Melaaj. Any attempt to create multiple accounts without permission may lead to account suspension.

  3. Age Verification: In compliance with local laws and our content moderation policies, certain content may only be available to users above a specified age (e.g., 18+). To access these restricted features, you may be required to verify your age by providing government-issued identification or completing another form of age verification.

Account Information Accuracy

It is your responsibility to ensure that your account information remains up-to-date and accurate. This includes your email address, phone number, and any other contact details that may be required for security purposes.

  1. Updating Information: You agree to promptly update your account information should any changes occur, such as a change in email or contact information. Failure to maintain accurate and updated information may prevent you from receiving important notifications or accessing your account.

  2. Consequences of Inaccurate Information: Providing false or misleading information may result in the suspension or termination of your account, as well as potential legal consequences if fraudulent activity is detected.

Account Security Responsibilities

The security of your account is paramount. By registering on the platform, you agree to maintain the confidentiality of your login credentials, including your username and password. You are fully responsible for any actions that occur under your account, whether or not authorized by you.

  1. Password Management: You are responsible for choosing a strong, unique password and keeping it secure. We recommend using a combination of uppercase and lowercase letters, numbers, and special characters. You should change your password regularly to minimize the risk of unauthorized access.

  2. Two-Factor Authentication (2FA): For enhanced security, we strongly encourage enabling Two-Factor Authentication (2FA) on your account. This adds an additional layer of protection by requiring a second form of verification (such as a one-time code sent to your phone) when logging in. Activating 2FA reduces the risk of unauthorized access and improves account security.

  3. Unauthorized Access: If you believe that your account has been compromised or suspect any unauthorized use of your account, you must notify us immediately. You can reset your password via the account settings or contact our support team for assistance. We will take appropriate measures to secure your account and may request additional verification to restore access.

  4. Account Recovery: In the event that you are locked out of your account due to forgotten credentials or suspected unauthorized activity, we provide recovery options such as email-based password resets or identity verification. It is crucial that you maintain access to the email address or phone number associated with your account, as this will be required for account recovery.

Unauthorized Account Use

You are responsible for all activities conducted through your account, and you agree not to allow any unauthorized person or entity to use your account. Sharing your login credentials with others is strictly prohibited. Any violation of this rule, intentional or unintentional, may lead to the suspension or termination of your account.

  1. Third-Party Access: Allowing unauthorized third parties to access your account, whether for personal or commercial purposes, is prohibited. This includes but is not limited to sharing your account for marketplace transactions, content creation, or account-related benefits.

  2. Account Monitoring: We monitor accounts for suspicious activity, such as multiple failed login attempts or logins from unusual locations. If suspicious activity is detected, we may temporarily lock or suspend your account to prevent further unauthorized access. You will be notified of any such actions via email or in-platform notifications.

Account Suspension and Termination

We reserve the right to suspend or terminate accounts that violate these Terms, engage in fraudulent activity, or otherwise pose a security risk to the platform or its users.

  1. Grounds for Suspension or Termination:

    • Violation of Terms: Engaging in prohibited activities, violating community guidelines, or failing to comply with these Terms may result in account suspension or permanent termination.
    • Security Risks: Accounts that pose a security risk, whether due to unauthorized access, misuse of personal information, or suspected fraud, may be suspended immediately to protect both the user and the platform.
    • Inactivity: Prolonged periods of account inactivity (e.g., no login or activity for more than [X] months) may result in temporary suspension or termination of the account. Affected users will be notified and given the opportunity to reactivate their accounts.

  2. Notice and Appeals: In the event of account suspension or termination, we will provide notice of the reason and, when applicable, steps to resolve the issue. Users who believe their accounts have been wrongfully suspended or terminated may submit an appeal through our support channels. Appeals will be reviewed, and decisions will be made based on the available evidence and the severity of the violation.

  3. Post-Termination: If your account is terminated, your access to the platform and any associated content, earnings, or data will be permanently revoked. We reserve the right to retain certain data in accordance with our Privacy Policy and applicable laws, as described in the Data Retention section.

3. Platform Usage Guidelines

At Melaaj, we strive to create a safe, engaging, and respectful environment for all users. To maintain the integrity and quality of the platform, we’ve established clear usage guidelines. These guidelines outline the behavior and activities expected of users and describe prohibited conduct that could lead to account suspension or termination. By using the platform, you agree to abide by these rules and contribute to a positive community experience.

The guidelines apply to all activities on the platform, including posting content, interacting with other users, using the marketplace, and engaging in any other platform features.

Respectful Communication and Conduct

We are committed to fostering a community built on respect, inclusion, and meaningful interactions. To uphold these values, all users must engage in respectful communication, regardless of whether they are posting publicly or privately.

  1. No Harassment, Bullying, or Hate Speech: Any form of harassment, bullying, or intimidation is strictly prohibited. This includes sending threatening messages, engaging in harmful discourse, or targeting other users based on race, ethnicity, religion, gender, sexual orientation, disability, or any other personal characteristic. Hate speech or any content that incites violence, hatred, or discrimination will not be tolerated.

  2. Respecting Privacy: Users must respect the privacy of others. You may not post private or confidential information about another user without their explicit consent. This includes but is not limited to phone numbers, email addresses, home addresses, and any other sensitive personal information.

  3. No Impersonation: Users may not impersonate any individual, organization, or entity. Misleading or fraudulent accounts created to deceive or defraud others will result in immediate suspension or termination of the account.

  4. Avoiding Spam and Solicitation: Unsolicited or mass communication, advertising, or spam content is not permitted. Users should not engage in the repeated posting of unsolicited offers, promotions, or advertisements, especially those that are irrelevant or disruptive to the community. While we support legitimate commercial activities in our marketplace, all transactions should follow proper channels and not intrude on users’ experience outside of designated spaces.

Prohibited Content

Content shared on the platform must adhere to our standards of safety, decency, and legality. Users are responsible for the content they post and must ensure that it complies with all applicable laws and these guidelines.

  1. Illegal or Harmful Content: Users are not permitted to post or share any content that violates local, national, or international laws. This includes content related to illegal activities, criminal behavior, drugs, weapons, human trafficking, or any other unlawful conduct.

  2. Sexual or Explicit Content: We prohibit the posting of pornographic, sexually explicit, or excessively violent content. Melaaj is a platform for all users aged 13 and above, and we are committed to ensuring that content is appropriate for our audience.

  3. Violence and Threats: Content promoting violence, harm, or abuse against others, including threats or incitements to violence, is not allowed. This includes content that glorifies, encourages, or makes light of dangerous behaviors, such as self-harm or terrorism.

  4. Misinformation and Fake News: Users may not post deliberately false information, misleading content, or fake news intended to deceive others or create panic. We strive to ensure the platform is a reliable space for sharing and receiving accurate information. Content related to health misinformation, election fraud, or any other sensitive issue that can cause real-world harm will be removed.

  5. Copyright and Intellectual Property Violations: You must own or have the legal right to post the content you share. Posting content that infringes on the copyrights, trademarks, or intellectual property rights of others is strictly prohibited. If you are found to be sharing copyrighted material without proper authorization, the content will be removed, and your account may be suspended.

  6. Sensitive and Restricted Content: Certain sensitive content, such as graphic depictions of accidents, blood, or social issues, is restricted and will only be available to users who have verified that they are above the required age threshold (e.g., 18+). These posts may also be subject to automatic blurring or other content moderation tools in accordance with our “Guardian” content moderation feature. Any attempts to bypass these restrictions or share inappropriate content with underage users will result in account penalties.

Marketplace Usage Guidelines

The Melaaj marketplace allows users to buy and sell both physical and digital goods. To ensure a smooth and secure experience for both buyers and sellers, specific rules govern the usage of the marketplace.

  1. Honesty in Transactions: Sellers must provide accurate and truthful descriptions of the products they list in the marketplace. All items for sale must be genuine, and sellers may not offer counterfeit goods, illegal products, or items that violate the intellectual property of others.

  2. Prohibited Products: Certain items are not permitted for sale in the marketplace. These include, but are not limited to, drugs, weapons, stolen goods, pirated digital content, and hazardous materials. Any listing of prohibited items will be removed, and the responsible user may face suspension.

  3. Transaction Integrity: Both buyers and sellers must conduct transactions in good faith. Sellers are required to fulfill orders as described, and buyers are expected to make payments promptly. Any fraudulent activity, including fake listings, false payments, or refusal to ship goods, will result in the suspension of the offending account.

  4. Dispute Resolution: In case of a dispute between buyers and sellers, we offer a resolution process. Both parties are expected to cooperate during this process and provide accurate information regarding the transaction. Failure to resolve disputes may result in penalties, including refunds, account suspension, or removal from the marketplace.

User Earnings and Tip Systems

Our platform offers users opportunities to earn through various features, such as selling content, receiving tips, and creating subscription-based packages. The following rules apply to earnings and tipping systems:

  1. Earnings from Content: Users who offer paid content (e.g., posts, videos, or subscription-based services) must ensure that the content meets the platform’s standards and follows all applicable rules. Any fraudulent or misleading attempts to generate earnings will result in penalties.

  2. Tips and Donations: Users are allowed to receive tips or donations from other users. However, tips must be voluntary and cannot be solicited through harassment or coercion. Fraudulent activities, such as artificially inflating tips or using bots to generate income, are strictly prohibited.

Prohibited Use of Automated Tools

Users are not allowed to employ bots, scrapers, or any other automated tools to interact with the platform, harvest data, or perform activities that provide an unfair advantage or disrupt the normal user experience.

  1. Bots and Automated Accounts: The use of bots to automate posting, liking, or following activity is prohibited. All interactions on the platform must be organic and genuine.

  2. Scraping and Data Harvesting: Collecting data from the platform through automated means (e.g., scraping or crawling) is strictly prohibited. Such actions not only violate user privacy but may also result in legal consequences.

Consequences of Violating Usage Guidelines

Failure to follow these Platform Usage Guidelines may result in various consequences, depending on the severity of the violation. Penalties may include warnings, temporary suspension, permanent account termination, and legal action where applicable.

  1. Warnings: For minor infractions, users may receive warnings via email or in-platform notifications, advising them to correct their behavior.

  2. Suspensions: More serious violations, or repeated offenses, may result in temporary suspension of the account, during which time the user will be unable to access their profile or platform features.

  3. Permanent Termination: Severe or repeated violations, such as the posting of illegal content or malicious activities, may result in the permanent termination of the user’s account. Terminated accounts cannot be recovered or re-registered.

  4. Legal Action: In cases where platform violations also constitute breaches of the law, we reserve the right to take legal action against the offending user. This includes reporting the violation to relevant authorities and cooperating with investigations.

4. User Content and Ownership

5. Purchases, Subscriptions, and Payments

At Melaaj, we empower our users to express themselves and share their creations across a wide range of formats, including text, images, videos, audio, and more. This section outlines the rights and responsibilities related to the content you post, as well as how Melaaj manages and utilizes user-generated content. By using our platform, you retain ownership of your content while granting us certain permissions necessary to operate and maintain the platform.

User Ownership of Content

As a user of Melaaj, you retain full ownership of any content that you create and post. This means that anything you upload—whether it’s a photo, a video, a blog post, or other types of media—remains your intellectual property. However, by posting on our platform, you also grant us specific rights to use, distribute, and display that content, which are essential for the platform’s operation.

  1. Your Rights as a Content Creator: You retain all rights to the content you create, including intellectual property rights such as copyright, trademark, and any other legal protections that may apply to your work. We do not claim ownership of your content, but by posting, you give us the necessary permissions to host, display, and distribute your content within the platform.

  2. Moral Rights: In addition to intellectual property rights, you retain moral rights to your content, which ensure that you are recognized as the creator of your work. You also maintain the right to object to any derogatory treatment of your content that could harm your reputation. Melaaj will always strive to respect these moral rights.

License to Melaaj

In order to operate the platform and provide services, you grant Melaaj a non-exclusive, transferable, sub-licensable, royalty-free, worldwide license to use, store, distribute, modify, and publicly display your content. This license is necessary for us to display your content to other users, optimize it for different devices, promote it (where applicable), and maintain backups.

  1. Scope of the License: The license you grant to us allows us to:

    • Host your content on our servers.
    • Display it to other users of the platform, either in public or private forums depending on your privacy settings.
    • Modify content for technical purposes, such as resizing images or compressing videos to improve load times.
    • Distribute content to other parts of the platform, such as in feeds, forums, or other areas.
    • Promote your content within the platform, including through sponsored posts, highlights, or featured sections, if you opt for these services.

  2. Term of the License: This license continues until you remove your content from the platform or delete your account, at which point we will cease using your content for any future distribution. However, archived copies of your content may remain in our backup systems for a limited period as required for security, compliance, or technical reasons.

  3. Sub-licensing: In some cases,Melaaj may need to share your content with third-party partners to enhance user experience, such as enabling integrations with other platforms or providing technical services. For example, if you link your account to a third-party service, we may need to provide them with access to your content as part of the service agreement.

User Responsibility for Content

You are solely responsible for the content you post on Mellaj. This means you must ensure that your content complies with our Platform Usage Guidelines and all applicable laws. Melaaj does not actively monitor user-generated content before it is posted, but we reserve the right to review, moderate, or remove content that violates these terms.

  1. Content Standards: All content must adhere to the standards outlined in the Platform Usage Guidelines. This includes prohibitions on illegal activities, hate speech, violence, harassment, and the sharing of explicit or misleading content. You are responsible for ensuring that the content you post does not infringe on the rights of others, including intellectual property rights or privacy rights.

  2. Consequences of Violating Content Standards: If your content violates these guidelines, it may be removed without prior notice, and your account could face penalties such as suspension or termination. We reserve the right to take down content that we, at our sole discretion, determine to be harmful, inappropriate, or otherwise in violation of these Terms and Conditions.

  3. Copyright Infringement: We take intellectual property rights seriously. If we receive a notice of copyright infringement regarding content you have posted, we will take appropriate action in accordance with applicable laws. This may include removing the content, terminating your account, or working with legal authorities if necessary. If you believe your content has been wrongfully removed due to a copyright claim, you may submit a counter-notice, and we will review the matter.

Prohibited Content

Certain types of content are strictly prohibited on Melaaj. You agree not to post or share content that:

  1. Violates the Law: This includes content that is illegal under local, national, or international law.

  2. Infringes Intellectual Property: You may not post content that infringes the copyright, trademark, or other intellectual property rights of others unless you have explicit permission from the owner.

  3. Contains Harmful, Offensive, or Dangerous Material: Any content that promotes violence, hatred, discrimination, self-harm, or other harmful behaviors is prohibited.

  4. Violates Privacy: You may not post content that discloses personal or confidential information about another individual without their consent.

  5. Is Explicit or Inappropriate for the Platform’s Audience: As a platform catering to users aged 13 and above, certain types of explicit content are not allowed. Sensitive content may be restricted using the “Guardian” content moderation system.

Content Removal and Moderation

While we do not pre-screen all content, Melaaj reserves the right to monitor, moderate, and remove any content that violates our guidelines or is deemed inappropriate for the platform.

  1. User Reporting: We encourage our community to report content that they believe violates these Terms. Reports will be reviewed by our moderation team, and if necessary, the content will be removed, and appropriate action will be taken against the account in question.

  2. Platform-Initiated Content Removal: In certain cases, we may proactively remove content that we detect as violating our guidelines, such as content flagged by our automated systems or our moderation team. When content is removed, the user will be notified of the reason and given the opportunity to appeal the decision.

  3. Appeals Process: If you believe that content you posted was removed in error, you have the right to appeal the removal. Appeals must be submitted through our designated support channels, where they will be reviewed by our moderation team. While we strive to resolve appeals promptly, the final decision on content removals rests with Melaaj.

Content Rights After Account Termination

If your account is terminated, either by you or by Melaaj for violating the platform’s rules, the content you have posted may no longer be accessible to other users. However, Melaaj reserves the right to retain and continue using content that has been previously shared with others (e.g., in group forums, public discussions, etc.).

  1. Publicly Shared Content: Content that has been shared publicly (e.g., forum posts, comments on public pages) may remain visible even after your account is deleted or terminated. We retain a limited license to display this content to ensure continuity of discussions and platform interactions.

  2. Archived Content: Copies of your content may remain in our backup systems for a limited time after your account is deleted, in accordance with our Data Retention policy. These backups are necessary for system recovery, legal compliance, and security.

User-Generated Content in Promotional Materials

We may showcase user-generated content in promotional materials, such as advertisements, newsletters, or social media posts, to highlight the creative and diverse activities on Melaaj. By posting content, you grant us the right to use your publicly shared content for such purposes, with appropriate attribution given when feasible.

  1. Attribution: When your content is featured in promotional materials, we will attribute the content to your username or profile, unless you have explicitly requested otherwise.

  2. Opting Out: If you prefer not to have your content featured in promotional activities, you may contact our support team to opt out of this feature.

At Melaaj, we offer a variety of services that may require payment, including purchases, subscriptions, and other premium features. This section provides detailed information on how financial transactions are processed, your rights and responsibilities as a user, and the options available for managing your payments.

5.1. General Terms for Purchases

Users can purchase products, services, and digital goods within Melaaj. These may include:

  • Physical Products: Items sold by other users or third-party vendors in the platform’s marketplace.
  • Digital Products: Downloadable content such as eBooks, artwork, software, or digital media.
  • Platform Services: Features like account upgrades, premium memberships, or content boosting.

When making a purchase, you agree to the following terms:

  1. Accurate Information: You must provide accurate and complete billing information for any purchases, including your full name, address, payment details, and any other information requested. Any inaccuracies or omissions may lead to delays or cancellations of your transactions.

  2. Payment Authorization: By initiating a purchase, you authorize us or our designated payment processors to charge the total purchase amount to your selected payment method. Payments may be processed via credit or debit card, e-wallet, bank transfer, or other supported payment methods available on the platform.

  3. Non-Transferable: Purchases are generally non-transferable. This means that digital items, subscriptions, or other services tied to your account cannot be transferred to another user without explicit permission from Melaaj.

  4. Pricing and Taxes: The price for products and services, including any applicable taxes or fees, will be clearly displayed at the time of purchase. Prices may change at any time without prior notice, but you will be charged the price that was displayed at the time of the transaction.

5.2. Subscription Services

Melaaj offers subscription-based services that provide access to premium features, such as enhanced profiles, content boosting, exclusive content, and other benefits.

  1. Subscription Plans: We offer different tiers of subscriptions, which may vary in terms of features, duration, and pricing. These plans can include monthly, quarterly, or annual subscriptions, depending on your preferences and the service offered.

  2. Automatic Renewal: Subscription plans may automatically renew at the end of each billing cycle, unless canceled in advance. You will be notified of the renewal at least [X days] before the next billing cycle, and you can cancel at any time through your account settings. If you do not cancel your subscription before the renewal date, you will be charged for the next billing period.

  3. Trial Periods and Promotions: Some subscription plans may include free trials or promotional discounts. After the trial or promotional period ends, the subscription will automatically renew at the standard price unless canceled before the trial period expires.

  4. Cancellation and Refunds: You may cancel your subscription at any time, but the cancellation will take effect at the end of the current billing cycle. No refunds will be issued for the remaining period of a subscription that has already been billed. However, in the event of a platform error, fraudulent activity, or unauthorized charges, you may request a refund or correction of the billing.

5.3. Payments for User-Generated Content

Melaaj allows users to monetize their content through various means, such as selling posts, creating paid content packages, and receiving tips from other users.

  1. Earnings and Payouts: If you earn money from your content, the funds will be deposited into your platform wallet. You may withdraw these funds to your bank account or digital wallet, subject to the minimum withdrawal thresholds and any applicable fees.

  2. Tip System: Users may tip creators for posts, live streams, or other types of content. These tips are entirely voluntary and may be subject to platform fees. Tips received will also be added to your platform wallet balance.

  3. Service Fees: Melaaj may charge service fees or commissions on earnings from user-generated content. The applicable fee structure will be disclosed in advance, and any deductions will be clearly itemized in your earnings summary.

5.4. Digital Goods and Non-Refundable Purchases

Certain purchases on Melaaj, such as digital content or virtual items, may be considered non-refundable. This includes items such as downloadable media, digital products, or premium services that are delivered instantly upon purchase.

  1. Non-Refundable Items: Once purchased, digital goods cannot be refunded or returned unless there is a proven technical issue or an error in the transaction. For example, if you purchase a downloadable eBook or artwork, you will not be eligible for a refund after the item has been downloaded.

  2. Refund Requests: In cases of accidental purchases, technical issues, or errors in billing, you may request a refund through our support team. Refund requests must be submitted within [X days] of the purchase date, and approval will be at the discretion of Melaaj.

  3. Chargebacks and Disputes: If you dispute a transaction or initiate a chargeback through your payment provider, your account may be temporarily restricted pending resolution. Repeated chargebacks or disputes may result in account suspension or termination, as per our guidelines.

5.5. Marketplace Purchases and Seller Policies

In our marketplace, users can buy and sell both physical and digital products. As a buyer or seller, you agree to the following terms:

  1. Buyer Responsibilities: Buyers must ensure that the items they purchase meet their needs and expectations before completing the transaction. All physical products will include tracking information and an invoice, and buyers should confirm their shipping details during checkout.

  2. Seller Responsibilities: Sellers must provide accurate descriptions of their products, including any applicable warranties, shipping times, and refund policies. Digital products must be delivered as promised, and physical goods must be shipped within the time frame specified at the time of sale.

  3. Dispute Resolution: Any disputes between buyers and sellers should be handled through the platform’s dispute resolution system. If a resolution cannot be reached, Melaaj may intervene to mediate the issue, and our decision will be final. Refunds or compensation may be provided at our discretion in cases of fraud or gross misrepresentation.

5.6. Payment Methods

Melaaj supports multiple payment methods to make transactions as convenient as possible for our users. These methods may include:

  • Credit and debit cards (Visa, MasterCard, etc.)
  • PayPal or similar e-wallet services
  • Bank transfers
  • Cryptocurrency (if applicable)

  1. Payment Verification: To prevent fraud, Melaaj may require you to verify your payment method. This could include entering a verification code sent to your email or phone, or completing an identity verification process.

  2. Failed Transactions: If your payment fails for any reason (insufficient funds, expired card, etc.), you will be notified immediately, and the transaction will be canceled. It is your responsibility to ensure that your payment information is up to date.

  3. Currency and Exchange Rates: All transactions on Melaaj are processed in [Platform Currency]. If you are making a purchase from a different currency, the payment provider may apply a currency conversion fee or use an exchange rate. Melaaj is not responsible for any fees or differences caused by currency conversion.

5.7. Fraud Prevention and Security

We take the security of financial transactions seriously. Melaaj uses industry-standard encryption and security protocols to protect your payment details. However, it is important that users also take steps to secure their own accounts, such as:

  • Using strong passwords
  • Enabling two-factor authentication
  • Monitoring your account for suspicious activity

If you suspect fraudulent activity or unauthorized transactions on your account, contact our support team immediately for assistance. We will investigate and take appropriate action, which may include freezing your account or issuing a refund.

5.8. Disclaimers and Limitation of Liability for Transactions

While Melaaj strives to ensure a smooth and secure transaction process, we cannot guarantee that every transaction will be error-free or uninterrupted. By making purchases on the platform, you agree to the following disclaimers:

  1. No Warranty for Products or Services: Melaaj makes no guarantees regarding the quality, suitability, or accuracy of products sold by third-party vendors. Any issues with products or services should be resolved directly with the seller, unless otherwise stated in our marketplace policies.

  2. Limitation of Liability: In no event will Melaaj be held liable for any direct, indirect, incidental, or consequential damages arising from transactions conducted on the platform. This includes losses related to fraud, failed payments, or errors in billing, unless such issues are caused by gross negligence on our part.

6. Earnings and Monetization Features

At Melaaj, we empower users to earn through a variety of monetization tools and features. Whether you’re a content creator, influencer, or a business, our platform offers multiple ways to generate income while engaging with your audience. This section outlines how users can monetize their content, the applicable terms, and how earnings are processed.

6.1. Monetization Features Overview

Melaaj provides several opportunities for users to earn, including but not limited to:

  • Post Sales: Users can sell individual posts, including premium content like videos, images, or other digital media, which can be purchased by followers or subscribers.
  • Paid Subscriptions: Creators can offer subscription-based access to exclusive content for their audience. Subscribers pay a recurring fee to access posts, live streams, or any gated content.
  • Tip System: Followers can send tips to content creators, showing appreciation for posts, live streams, or other contributions. Tips are voluntary and can be given for any type of content.
  • Product Sales: Users can sell both physical and digital products through the marketplace. This may include eBooks, digital art, merchandise, or other items.
  • Ads and Sponsored Content: Creators with a significant following can monetize their presence by running ads, creating sponsored content, or collaborating with brands.

6.2. Eligibility for Monetization

To start earning on Melaaj, users must meet certain eligibility criteria:

  1. Verified Account: To access monetization features, users are required to verify their identity. This includes providing proof of identity and other documentation as part of our KYC (Know Your Customer) process to ensure compliance with legal requirements.

  2. Minimum Age Requirement: Users must be at least 18 years old to monetize their content, as outlined in our terms related to age restrictions and platform participation.

  3. Compliance with Platform Policies: Only users who adhere to our content guidelines, community standards, and terms of service are eligible for monetization. Accounts involved in repeated violations may lose their earning privileges.

6.3. Earning Through Post Sales

Post sales allow users to monetize individual pieces of content. Whether you’re a creator sharing an exclusive video, photo, or any other type of post, you can set a price for access. The process is as follows:

  1. Setting a Price: Creators can choose a price for each post they wish to sell. The price must comply with platform limits and can be adjusted at any time.

  2. Content Delivery: Once purchased, buyers receive immediate access to the post. Creators are responsible for ensuring that the post meets the advertised quality and content standards.

  3. Revenue Split: Melaaj may take a percentage of each sale as a service fee, which will be clearly communicated before the sale. The remaining earnings are credited to the creator’s account.

6.4. Subscriptions and Memberships

Creators can set up recurring subscription models, allowing followers to pay for ongoing access to exclusive content. Subscriptions can be tailored to offer various benefits, such as early access to content, behind-the-scenes material, or premium engagement.

  1. Subscription Tiers: Creators can design multiple subscription tiers, each offering different levels of access. For example, a lower-tier subscriber might get early access to content, while higher-tier subscribers might get direct interaction with the creator, exclusive content, or other benefits.

  2. Billing and Renewal: Subscribers are billed on a monthly, quarterly, or annual basis, depending on the plan chosen. Subscription renewals are automatic unless canceled by the user. Creators can view their active subscribers and manage content access accordingly.

  3. Cancellation Policy: Subscribers can cancel their membership at any time, but they will retain access to the content until the end of the current billing cycle. No refunds will be issued for canceled subscriptions once the billing cycle has begun.

6.5. Tip System

The tip system allows users to support creators directly by sending one-time payments as a show of appreciation for posts, live streams, or other content contributions.

  1. Tipping Options: Followers can tip any amount, within platform limits, to their favorite creators. Tips can be given for specific posts or as general support for the creator’s work.

  2. Instant Earnings: Tips are added to the creator’s earnings balance immediately after they are given. However, a small platform fee may be deducted before the earnings are credited.

  3. Transparency: All tips and earnings will be displayed in the creator’s earnings dashboard, where they can track the amounts received, their sources, and any deductions applied.

6.6. Product Sales in the Marketplace

Melaaj also enables users to sell both physical and digital products through the integrated marketplace. Sellers can list items for sale and buyers can make secure purchases directly through the platform.

  1. Listing Products: Sellers can create detailed listings for their products, including descriptions, images, prices, and delivery methods. Digital products are delivered automatically, while physical goods must be shipped according to the seller’s terms.

  2. Earnings and Payouts: Earnings from product sales are added to the seller’s balance once the transaction is completed. For physical goods, this typically occurs after the item is shipped and confirmed by the buyer. Sellers are responsible for managing refunds, returns, and customer support for their products.

  3. Fees and Commission: A marketplace fee or commission may be applied to each sale, which will be disclosed to sellers in advance. These fees help support the platform’s operation and ensure the security of transactions.

6.7. Advertising and Sponsored Content

Creators with a large following or niche audience can monetize their presence through advertising or sponsored content. This can include:

  1. Platform Ads: The ability to run targeted ads within your content, earning revenue based on ad performance and engagement.

  2. Sponsored Posts: Collaborating with brands or companies to create posts or campaigns that promote products or services in exchange for payment. Sponsored content must be clearly labeled as such to comply with transparency and disclosure guidelines.

6.8. Earnings Dashboard and Withdrawals

Creators can manage and monitor their earnings through the platform’s Earnings Dashboard. This tool provides a transparent overview of all revenue streams, including post sales, subscriptions, tips, product sales, and ads.

  1. Earnings Balance: The dashboard will show a real-time balance of your earnings, including pending and available amounts. Pending earnings may take a few days to become available, depending on the payment method and platform policies.

  2. Withdrawal Process: Once a creator’s earnings reach the minimum withdrawal threshold, they can request a payout to their preferred payment method. Supported payout methods may include bank transfers, PayPal, or other digital payment services. Platform fees or transaction charges may apply.

  3. Payout Schedule: Withdrawals may be processed on a weekly or monthly basis, depending on the user’s chosen method and the platform’s payout policy. Creators will be notified of the payout schedule and any associated fees before requesting a withdrawal.

6.9. Fraud Prevention and Content Monitoring

To ensure the integrity of our monetization features, Melaaj employs sophisticated fraud detection tools and content monitoring systems. These measures help protect both creators and consumers by preventing fraudulent activity, ensuring content quality, and enforcing compliance with platform guidelines.

  1. Fraud Detection: We monitor all financial transactions for signs of fraud, such as unauthorized payments, chargebacks, or suspicious behavior. Users found engaging in fraudulent activity may face account suspension, forfeiture of earnings, or legal action.

  2. Content Compliance: All monetized content is subject to our content moderation policies. Content that violates our guidelines—such as material that is illegal, harmful, or deceptive—will be flagged, and creators may lose their monetization privileges.

6.10. Taxation and Legal Compliance

Earnings from monetization are considered income and may be subject to taxation, depending on local laws and regulations. Users are responsible for reporting their earnings and paying any applicable taxes in their jurisdiction.

  1. Tax Reporting: Depending on your country or region, Melaaj may provide documentation, such as tax forms or income reports, to help you comply with your tax obligations.

  2. Legal Compliance: All users must comply with the laws governing income, intellectual property, and content in their respective regions. It is the responsibility of each user to ensure that their monetization activities are legal in their country of residence.

7. Marketplace and Transactions

The Marketplace on Melaaj is a dynamic space where users can buy and sell both physical and digital goods, enabling businesses, creators, and individuals to reach a global audience. This section provides a comprehensive overview of the marketplace’s functionality, transaction policies, and user responsibilities. We aim to ensure a secure, seamless, and transparent experience for all users engaging in marketplace activities.

7.1. Marketplace Overview

Melaaj offers an integrated marketplace where users can list, purchase, and sell products. The marketplace supports both physical goods, such as apparel or electronics, and digital goods, like eBooks, digital art, or software. Sellers and buyers can conduct transactions directly through the platform, with built-in features to ensure secure payments, tracking, and delivery.

  1. Product Listings: Sellers can create detailed listings with descriptions, images, pricing, and shipping information. Digital products can be delivered instantly, while physical goods require shipping management.

  2. Categories and Filters: The marketplace is organized by categories, allowing users to easily find products. Buyers can use advanced search and filter options to narrow down results by price, category, location, or seller rating.

  3. Buyer’s Protection: Purchases made in the marketplace are covered by Melaaj’s buyer protection policy, which ensures that buyers receive their goods as described, or they are eligible for a refund or resolution through our dispute system.

7.2. Listing Products for Sale

Sellers on Melaaj can list both digital and physical products for sale. Each product listing must adhere to the platform’s guidelines to ensure transparency, legality, and quality.

  1. Creating Listings: Sellers can upload product images, write descriptions, and set pricing. Listings for physical products must include shipping options, while digital products require file uploads or download links.

  2. Pricing and Offers: Sellers have full control over setting prices and can offer discounts or bundles. However, all pricing must be accurate and reflective of the product’s value. Misleading pricing may lead to removal of listings or suspension of seller accounts.

  3. Listing Guidelines: All listings must comply with platform rules, including no prohibited items (e.g., illegal products, unsafe goods, or counterfeit items). Failure to comply with listing guidelines can result in removal of the product or account suspension.

7.3. Transactions and Payments

Melaaj facilitates seamless transactions between buyers and sellers using secure payment gateways. The marketplace supports multiple payment methods, ensuring accessibility for users across different regions.

  1. Payment Methods: Buyers can use various payment methods, such as credit/debit cards, PayPal, or platform wallet funds. All payments are securely processed using encryption to protect sensitive data.

  2. Transaction Fees: A small commission or transaction fee may be applied to each sale, which helps cover the platform’s operational costs and provides seller support services. Fees are transparently communicated to sellers before completing a sale.

  3. Payment Processing: Once a transaction is complete, funds are held in escrow by the platform until the buyer confirms receipt of the product (for physical goods) or the digital product is delivered. This ensures that both parties are protected throughout the transaction.

  4. Invoicing: Buyers automatically receive PDF invoices for every purchase, detailing the transaction, including item descriptions, price breakdowns, and taxes. Sellers can access detailed reports of their sales, including transaction history and earnings.

7.4. Shipping and Delivery

For physical products, sellers are responsible for managing shipping and ensuring that items are delivered on time and in good condition. Melaaj provides tools to facilitate tracking and order management.

  1. Shipping Management: Sellers must clearly indicate shipping costs, estimated delivery times, and any other pertinent shipping details in the product listing. Buyers will have access to this information before finalizing their purchase.

  2. Order Tracking: Once an order is shipped, sellers must provide tracking information. Buyers can monitor their order status through the platform’s integrated tracking system, ensuring transparency and peace of mind.

  3. Delivery Confirmation: For physical products, funds are only released to the seller after the buyer confirms receipt of the product. In the case of non-delivery or other issues, buyers can initiate a dispute.

7.5. Digital Products Delivery

For digital products, Melaaj offers a secure system for instant delivery. Buyers can access their purchased files immediately upon payment confirmation, streamlining the transaction process.

  1. Digital Rights Management (DRM): For digital products that require copyright protection, sellers can implement DRM to restrict unauthorized distribution or access to their digital goods.

  2. Download Management: Buyers can access purchased digital products from their account dashboard, where files can be downloaded or streamed, depending on the product type.

  3. Refund Policy for Digital Goods: Given the nature of digital products, refunds are generally not available once a product has been downloaded or accessed. Exceptions may apply if the product is defective or misrepresented.

7.6. Refunds, Returns, and Disputes

Melaaj provides a structured process for managing returns, refunds, and disputes to ensure fairness for both buyers and sellers.

  1. Return and Refund Policy: Sellers are required to specify their return and refund policy in their product listings. Buyers must initiate returns within the specified time frame, and products must be returned in their original condition. For digital products, refunds are typically limited.

  2. Dispute Resolution: In case of issues such as non-delivery, damaged goods, or misrepresentation, buyers can initiate a dispute through the platform. Our resolution team will review the case, gather evidence from both parties, and work towards a fair outcome.

  3. Platform Support: Our dedicated support team is available to assist with transaction issues, from payment failures to shipping delays. Sellers and buyers can reach out for guidance, and we provide mediation services for resolving conflicts.

7.7. Marketplace Guidelines and Restrictions

All users engaging in marketplace transactions must follow platform guidelines and adhere to legal standards for selling goods and services.

  1. Prohibited Items: Certain products are not allowed for sale on Melaaj, including illegal items, dangerous goods, counterfeit products, or restricted digital goods. Sellers attempting to list prohibited items may face account suspension.

  2. Compliance with Local Laws: Sellers are responsible for ensuring that their products comply with all applicable laws and regulations, including import/export rules, sales tax obligations, and safety standards.

  3. Fair Practices: Sellers must engage in fair and transparent practices. Misrepresentation of products, price gouging, or spamming the marketplace with duplicate listings may result in penalties or removal from the platform.

7.8. Seller and Buyer Ratings

Both buyers and sellers can rate their transactions, providing feedback on the experience. This rating system helps build trust within the community and ensures a positive marketplace environment.

  1. Rating and Reviews: After each transaction, both parties can leave a rating and review. These reviews are publicly visible on the seller’s profile and can influence future transactions.

  2. Dispute Over Reviews: If a seller or buyer believes a review is unfair or violates platform guidelines, they can dispute the review. Our team will evaluate the review and take necessary actions, such as removal or modification if warranted.

7.9. Earnings and Payouts for Sellers

Sellers can monitor their earnings through the marketplace dashboard, where they can view sales, pending payouts, and transaction history.

  1. Minimum Payout Threshold: Sellers can withdraw their earnings once they reach the minimum payout threshold. Funds will be transferred to the seller’s designated payment method within the payout schedule outlined by Melaaj.

  2. Payout Fees: Platform fees or payout transaction fees may apply depending on the payout method chosen by the seller. These fees will be clearly stated in the seller’s earnings dashboard.

  3. Payout Schedule: Payouts may be processed weekly or monthly, depending on the seller’s preferences and the platform’s policy. Sellers will receive a notification when their payout has been initiated.

7.10. Fraud Prevention and Monitoring

Melaaj actively monitors marketplace activities to detect and prevent fraudulent transactions. This helps maintain the integrity of the marketplace and protects both buyers and sellers.

  1. Fraud Detection Tools: Our system flags suspicious activities, such as unusual transaction patterns, unauthorized access, or counterfeit product listings. Sellers and buyers engaging in fraudulent activity will face penalties, including account suspension or legal action.

  2. Transaction Monitoring: Transactions are monitored for consistency with marketplace guidelines. Repeated violations of policies or attempts to defraud other users will result in account termination.

8. Privacy and Data Protection

At Melaaj, we prioritize your privacy and are committed to safeguarding the personal data of all users. This section outlines our privacy policies related to marketplace transactions, platform activities, and user interactions. We strictly adhere to global data protection laws, such as the General Data Protection Regulation (GDPR), the California Consumer Privacy Act (CCPA), and other applicable regulations, ensuring that your personal information is handled with the highest standards of security and transparency.

8.1. Data We Collect

When you engage in marketplace activities or other interactions on Melaaj, we collect certain personal and transactional data to provide our services and improve your experience. The types of data collected may include:

  1. Personal Information: This includes your name, email address, phone number, mailing address, and other contact details that you provide during account registration or transactions.

  2. Transaction Data: When making purchases or selling products, we collect data related to the transaction, including payment information, product details, purchase history, and shipping addresses.

  3. Payment Information: Payment data, such as credit or debit card numbers, PayPal accounts, or other payment methods, is collected and securely processed by our third-party payment processors. We do not store full payment card details on our servers.

  4. Usage Data: We collect information on how you use our platform, including browsing history, product views, clicks, search queries, and interactions with other users, to improve your experience and provide personalized content.

  5. Device and Location Data: We may collect information about the device you use to accessMelaaj, including IP address, device ID, and geolocation data (with your consent), to enhance platform functionality and security.

8.2. How We Use Your Data

We use the data collected from users to enhance your experience on the platform, manage marketplace transactions, and ensure compliance with our terms and legal obligations. Key purposes include:

  1. Providing and Improving Services: Your data allows us to operate the marketplace, facilitate transactions, and provide customer support. We also use it to personalize content, improve product recommendations, and enhance user interactions.

  2. Transaction Processing: We use your payment information to complete transactions, process refunds, and handle disputes. Transaction data is also used to generate invoices and order confirmations.

  3. Marketing and Promotions: With your consent, we may use your contact information to send newsletters, promotions, or updates about new products and services that may interest you. You can opt out of these communications at any time.

  4. Analytics and User Research: We analyze usage data to understand user behavior, improve platform performance, and develop new features. This helps us create a more efficient and enjoyable user experience.

  5. Fraud Prevention and Security: We use data to monitor for suspicious activities, prevent fraud, and secure the platform. We take measures to detect and address threats such as account breaches, unauthorized access, or counterfeit listings.

8.3. Data Sharing and Third Parties

We are selective in how and with whom we share your data. We only share personal information with third parties under the following circumstances:

  1. Third-Party Service Providers: We work with payment processors, shipping services, and other third-party providers to facilitate transactions and deliver products. These providers are contractually obligated to use your data only for the purpose of providing the agreed services.

  2. Legal Obligations: In some cases, we may be required to share data with law enforcement or regulatory authorities to comply with legal requirements, court orders, or investigations. We ensure that any data shared is done so within the legal limits.

  3. Business Transfers: If Melaaj is involved in a merger, acquisition, or sale of assets, your personal data may be transferred as part of that transaction. You will be notified of any changes in ownership and the impact on your personal information.

  4. Marketing Partners: With your consent, we may share non-personally identifiable information with marketing partners to provide targeted advertising or promotional offers.

  5. User-to-User Communications: Some data, such as your username or profile information, may be visible to other users when engaging in marketplace activities, such as buying or selling products. However, sensitive information, such as your payment details, is never shared with other users.

8.4. Data Security Measures

We implement robust security protocols to protect your data from unauthorized access, disclosure, alteration, or destruction. These measures include:

  1. Encryption: All sensitive data, including payment information, is encrypted using industry-standard encryption technologies both at rest and in transit. This ensures that your data is protected during transactions and while stored on our servers.

  2. Access Controls: Access to personal data is restricted to authorized personnel only. Our staff undergo regular security training to ensure they understand how to handle personal information responsibly.

  3. Regular Security Audits: We perform regular security assessments and audits to identify potential vulnerabilities in our systems and take proactive steps to mitigate risks.

  4. Two-Factor Authentication (2FA): We offer two-factor authentication as an additional security measure for your account. This adds an extra layer of protection by requiring a secondary form of authentication, such as a text message or email code, in addition to your password.

8.5. User Controls and Privacy Settings

You have control over your personal data through your account settings. We provide tools and features that allow you to manage your privacy preferences, including:

  1. Data Access and Portability: You can request a copy of your personal data in a machine-readable format or ask us to transfer it to another service provider where technically feasible.

  2. Data Correction: You can update or correct inaccuracies in your personal data directly through your account settings, ensuring that we have up-to-date information.

  3. Account Deactivation and Data Deletion: If you no longer wish to use Melaaj, you can request the deactivation of your account and the deletion of your personal data. Please note that some information may be retained for legal or compliance purposes.

  4. Marketing Preferences: You can manage your marketing preferences by opting in or out of promotional communications through your account settings. This includes newsletters, special offers, and targeted advertising.

8.6. International Data Transfers

We operate globally, and as such, your personal data may be transferred to and processed in countries outside of your jurisdiction. We ensure that such transfers are made in compliance with applicable data protection laws, including:

  1. Adequate Safeguards: When transferring data to countries outside the European Economic Area (EEA) or other regions with data protection regulations, we implement standard contractual clauses and other safeguards to ensure the protection of your data.

  2. User Consent: Where required by law, we will seek your explicit consent before transferring your data to another jurisdiction.

8.7. Compliance with Data Protection Regulations

We are committed to complying with global data protection laws, including the GDPR, CCPA, and other privacy regulations. This includes transparency in our data practices, respecting user rights, and maintaining accountability through data protection assessments.

  1. GDPR Compliance: If you are located in the European Union (EU) or European Economic Area (EEA), you have specific rights under the GDPR, including the right to access, correct, or erase your data, and the right to data portability and restriction of processing.

  2. CCPA Compliance: California residents have rights under the CCPA, including the right to know what personal information is collected, the right to request deletion of data, and the right to opt-out of the sale of personal information.

  3. Data Protection Officer (DPO): We have appointed a Data Protection Officer to oversee compliance with privacy regulations and to serve as a point of contact for users with privacy-related inquiries.

9. Intellectual Property Rights

At Melaaj, we respect and protect the intellectual property rights of both the platform and our users. This section outlines our approach to intellectual property (IP) ownership, the rights granted to us when you use our services, and your responsibilities regarding content and intellectual property usage on the platform. By using Melaaj, you agree to comply with these guidelines, which are designed to ensure the protection of IP rights and prevent unauthorized use or infringement.

9.1. Platform Ownership

All intellectual property rights related to Melaaj, including the design, functionality, code, features, content, trademarks, logos, and all proprietary materials, are exclusively owned by Melaaj or its licensors. This includes but is not limited to:

  • Platform Software and Code: The underlying software, source code, and algorithms used to operate the platform.
  • Design and Layout: The visual design, user interface, and overall layout of the platform.
  • Content and Features: Any content, including text, graphics, audio, video, and other media created or provided by Melaaj to enhance user experience.
  • Branding Elements: All trademarks, logos, service marks, and branding associated with Melaaj.

These elements are protected by copyright, trademark, and other intellectual property laws, and unauthorized use, reproduction, modification, or distribution is strictly prohibited.

9.2. User-Generated Content

Melaaj allows users to create, upload, and share various forms of content, including but not limited to posts, images, videos, comments, forum discussions, and other user-generated materials. While you retain ownership of the content you create and share on Melaaj, by posting or submitting content, you grant us certain rights to use it as described below.

  • License to Use: By submitting content to Melaaj, you grant us a worldwide, non-exclusive, royalty-free, sublicensable, and transferable license to use, reproduce, modify, adapt, publish, translate, distribute, display, and perform your content in connection with the operation, promotion, and improvement of the platform. This license includes the right to create derivative works based on your content, use your content for advertising purposes, and share it with our partners.

  • Duration of License: This license continues even if you stop using the platform or deactivate your account, but only for the purposes of maintaining records, providing archived content, or complying with legal obligations. You can revoke this license at any time by deleting your content from the platform, provided that any shared or archived copies may remain available in compliance with legal and operational requirements.

9.3. User Responsibilities

When posting or submitting content to Melaaj, you must ensure that:

  1. Originality: The content you upload or share is your own original work, or you have obtained the necessary rights, permissions, or licenses from the copyright owner to use and share the content on Melaaj. You must not upload or share content that infringes the intellectual property rights of others.

  2. Compliance with Laws: Your content complies with all applicable copyright, trademark, patent, and other IP-related laws. This includes not using, reproducing, or distributing copyrighted materials, trademarks, or proprietary information without the express consent of the rights holder.

  3. Respect for Others’ Rights: You agree not to upload, share, or otherwise make available any content that violates or misappropriates the intellectual property rights of any third party, including copyrighted works, trademarks, or confidential information.

  4. Accurate Attribution: When sharing content that incorporates third-party intellectual property (such as music, images, or articles), you must ensure that proper attribution is given to the original creators, if required.

9.4. Platform’s Use of User-Generated Content

Melaaj may use, display, promote, or feature your user-generated content in a variety of ways to enhance the user experience, grow the platform, or for promotional purposes. These uses may include:

  • Content Distribution: Sharing your content with other users or through our marketing and communication channels, such as newsletters, social media, or featured sections on the platform.

  • Advertising and Promotions: Featuring user-generated content in promotional materials, advertisements, or other campaigns aimed at promoting the platform or its features.

9.5. Reporting Intellectual Property Infringement

We are committed to protecting the intellectual property rights of our users and third parties. If you believe that your work has been copied or used in a way that constitutes IP infringement, you can report it to us by providing the following information:

  1. Identification of the Infringing Material: A detailed description of the content or material that you believe is infringing your intellectual property, including links or locations on Melaaj where the infringing material can be found.

  2. Proof of Ownership: Documentation or evidence that proves your ownership of the intellectual property, such as copyright registration certificates, licenses, or detailed descriptions of your original work.

  3. Statement of Good Faith: A statement that you believe, in good faith, that the use of the material in question is not authorized by the IP owner, their agent, or the law.

  4. Signature: Your physical or electronic signature, certifying the accuracy of your claim and your authority to act on behalf of the IP owner.

Upon receiving a valid IP infringement claim, we will investigate the matter and take appropriate action, which may include removing the infringing content or suspending the user responsible for the violation.

9.6. Intellectual Property of Third Parties

Melaaj respects the intellectual property rights of third parties and encourages users to do the same. When using third-party content, including images, videos, music, or other copyrighted works, users must ensure that they have the appropriate rights or permissions to use such content on the platform. Failure to obtain such rights may result in the removal of content or other corrective actions as deemed necessary by Melaaj.

9.7. Termination for Intellectual Property Violations

Melaaj reserves the right to terminate user accounts that are found to be repeatedly infringing on the intellectual property rights of others. In accordance with applicable laws, we may disable or suspend accounts that receive multiple infringement notices or engage in persistent violations of our IP policies.

10. Third-Party Services and Links

At Melaaj, we strive to provide a comprehensive and enriching experience for our users. As part of this, our platform may feature links to third-party websites, services, and resources that we do not own, control, or manage. This section explains how third-party services and links work on our platform, and outlines our policy regarding third-party content, services, and the responsibility users have when interacting with them.

10.1. Third-Party Links on the Platform

While using Melaaj, you may encounter links to third-party websites, apps, or services. These links are provided solely for your convenience, allowing you to access external resources that may be of interest. However, please note that:

  • No Endorsement: The presence of a third-party link on Melaaj does not constitute an endorsement, sponsorship, or recommendation by Melaaj. We do not control the content, products, or services provided by third parties, and we are not responsible for their accuracy, legality, or appropriateness.

  • External Policies: By clicking on a third-party link, you leave our platform and enter a different website or service. Each external website or service has its own privacy policies, terms and conditions, and user agreements, which are independent of ours. We strongly encourage you to review those documents before interacting with any third-party websites or services.

10.2. Third-Party Services Integrated with the Platform

In order to enhance the functionality and user experience of Melaaj, we may integrate certain third-party services or tools into our platform. These services may include, but are not limited to, payment processors, social media integrations, analytics tools, advertising partners, and communication platforms. Some common examples include:

  • Payment Processing: We may partner with trusted third-party payment processors to handle transactions made on Melaaj, such as subscription fees, product purchases, or wallet transfers. Your financial information is processed securely by these third-party providers, and their privacy policies govern how your data is handled during these transactions.

  • Social Media Integration: We may allow you to connect your Melaaj account with your social media profiles (e.g., Facebook, Instagram, Twitter, etc.) to facilitate sharing content, logging in, or interacting with other users. These social media platforms have their own privacy policies and terms, which you should review to understand how your data is shared with them.

  • Advertising and Analytics Partners: We may collaborate with third-party ad networks, analytics providers, and marketing platforms to help improve the relevancy of content, measure performance, and analyze user behavior on the platform. These third parties may collect data about your activities on our platform to serve targeted advertisements or gather analytics.

10.3. Responsibility for Third-Party Services

While we carefully select third-party partners to ensure the best possible experience for our users, it is important to note that:

  • User Responsibility: When interacting with third-party services or websites, you are subject to their terms of service, privacy policies, and any other agreements they may have in place. Melaaj is not responsible for the actions, practices, or policies of third-party services. We encourage you to carefully read and understand the terms and conditions of any third-party service you use.

  • Security and Privacy: Although we take measures to ensure that third-party services we integrate with adhere to high security standards, we cannot guarantee the security or privacy of any information shared directly with third parties. Always exercise caution and ensure that the third-party service aligns with your privacy preferences before disclosing any personal or sensitive information.

  • Interactions with Third Parties: Any transactions, agreements, or disputes you engage in with third parties, including payments, product purchases, or service usage, are between you and the third party. We are not a party to such agreements and cannot be held liable for any issues that arise from your interactions with third parties.

10.4. Disabling Third-Party Integrations

If you no longer wish to interact with or use third-party integrations on Melaaj, we provide tools within the platform settings to disconnect or disable third-party services. For example, you can disconnect your social media accounts from your Melaaj profile or opt-out of certain advertising or analytics features.

Please note that disabling or disconnecting third-party services may affect the functionality of some platform features or limit your access to certain benefits, but it will not prevent you from using the core features of Melaaj.

10.5. Risks of External Links and Third-Party Content

We are committed to providing a safe and positive user experience. However, we cannot guarantee that third-party websites or services linked from Melaaj are safe or free from harmful content, such as malware, phishing attempts, or other malicious activities. We advise you to take the following precautions when interacting with third-party links and content:

  • Use Caution: Always use caution when clicking on links to third-party sites. Make sure that the website is legitimate, especially if you’re asked to provide sensitive information such as login credentials, payment details, or personal data.

  • Verify Security: Ensure that the third-party website uses proper security measures, such as encryption (look for “https://” in the URL), especially when entering sensitive or financial information.

  • Avoid Scams: Be cautious of third-party services or products that seem too good to be true, as they may be fraudulent or deceptive. If you suspect that a third-party link or service is a scam, avoid engaging with it and report it to Melaaj immediately.

10.6. Liability Disclaimer for Third-Party Services

Melaaj is not responsible for any damages, losses, or inconveniences that arise from your use of third-party services, websites, or links. This includes any direct or indirect issues related to:

  • Malfunctions, errors, or outages experienced while using third-party services.
  • Privacy breaches or data misuse that occurs as a result of interacting with external websites or services.
  • Financial transactions, product purchases, or subscription fees processed by third-party payment processors.

By accessing and using third-party services, you acknowledge and agree that you do so at your own risk, and that Melaaj is not liable for any damages or losses that result from such interactions.

11. Community Standards and Code of Conduct

At Melaaj, we believe in fostering a positive, respectful, and inclusive environment for all users. Our Community Standards and Code of Conduct are designed to ensure that every member of our platform can engage in meaningful, safe, and productive interactions. These guidelines are essential for maintaining a healthy online community, where diverse voices can be heard, and harmful behavior is not tolerated.

By using Melaaj, you agree to follow these standards, which apply to all user interactions, content creation, and communication on the platform. These standards are part of our commitment to creating a space where users can share, learn, and collaborate without fear of harassment, discrimination, or other harmful behaviors.

11.1. Respect for Others

  • Civil Discourse: All users are expected to engage in discussions, debates, and conversations in a respectful and constructive manner. Disagreeing with others is natural, but personal attacks, insults, and inflammatory language are not acceptable. Engaging with others respectfully promotes healthy dialogue and contributes to a positive experience for everyone.

  • Tolerance and Understanding: Melaaj embraces diversity in all its forms, including race, gender, sexual orientation, religion, ethnicity, nationality, and socio-economic status. Discriminatory, prejudiced, or hate speech that targets individuals or groups based on their identity or beliefs will not be tolerated.

  • Empathy and Kindness: Show empathy and kindness when interacting with others. This includes offering support, constructive feedback, and avoiding behavior that could be perceived as bullying or exclusionary.

11.2. Prohibited Content and Behavior

Certain types of content and behavior are strictly prohibited on Melaaj. Violating these guidelines can result in account suspension, content removal, or permanent banishment from the platform. Prohibited content and behavior include, but are not limited to:

  • Harassment and Abuse: Any form of harassment, including sexual harassment, verbal abuse, bullying, or threats of violence, is strictly forbidden. This includes targeted harassment of individuals or groups, either publicly or privately, through direct messages, posts, or comments.

  • Hate Speech and Discrimination: Content that promotes hate speech, discrimination, or violence against individuals or groups based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected categories is not allowed. This includes the use of slurs, derogatory language, and inciting hate or violence.

  • Violence and Threats: Content that glorifies, promotes, or threatens violence in any form is prohibited. This includes threats of harm to individuals, groups, or the general public, as well as content that encourages illegal or harmful acts.

  • Misinformation and Fake News: Sharing false or misleading information with the intent to deceive others, especially on sensitive topics like health, safety, or public welfare, is not allowed. Users must ensure that the information they share is accurate and responsibly sourced.

  • Explicit Content and Nudity: While Melaaj is a place for open expression, explicit adult content, graphic nudity, and sexually explicit material are prohibited, unless clearly marked for appropriate adult audiences and within legal and platform guidelines. This includes sexually suggestive content that is not appropriate for the general public.

  • Illegal Activities: Engaging in or promoting illegal activities is prohibited. This includes content related to drug trafficking, human trafficking, illegal gambling, or the promotion of criminal activity.

  • Spam and Scams: Spam, scams, and fraudulent activities, including phishing, data theft, and deceptive marketing, are prohibited. Users should not engage in activities that mislead, exploit, or deceive others for personal gain.

11.3. Content Ownership and Usage

  • Respect for Copyright: All users must respect intellectual property rights when posting content. This means no sharing of content that violates copyright, trademarks, or other intellectual property laws. Users must either own the content they post or have the necessary permissions to use it.

  • No Plagiarism: Posting plagiarized content or passing off someone else’s work as your own is strictly prohibited. Always give proper credit to creators of content that you share, and be mindful of copyright laws.

11.4. Respecting User Privacy

  • Personal Information: Respect the privacy of others by not sharing their personal information (such as home addresses, phone numbers, or other sensitive details) without their consent. This includes respecting the confidentiality of private conversations, messages, and posts.

  • No Doxxing: Doxxing—publishing private or identifying information about an individual with the intent to harm—is strictly prohibited. This includes disclosing someone’s personal details or contacting their family members or employers without consent.

11.5. Responsibility for Your Actions

  • Accountability: Users are responsible for the content they post and the interactions they engage in on Melaaj. If you violate our Community Standards, we reserve the right to take appropriate action, including warning you, removing content, suspending your account, or permanently banning you from the platform.

  • Reporting Violations: If you encounter content or behavior that violates these Community Standards, we encourage you to report it. Melaaj provides tools for users to flag inappropriate content and behavior for review by our moderation team. Your reports help keep the platform a safe and welcoming space for all users.

  • Appealing Actions: If your content is removed or your account is suspended or banned for violating our Community Standards, you have the right to appeal the decision. Our support team will review the situation, and we will take appropriate action based on the outcome of the appeal.

11.6. Protecting the Community

  • Moderation and Enforcement: Melaaj employs a dedicated moderation team that actively monitors user activity and enforces these Community Standards. Our team works diligently to ensure that the platform remains free from harmful or inappropriate content. However, user vigilance and self-regulation are essential for the success of this community.

  • Zero Tolerance for Repeated Violations: While we believe in second chances, we also maintain a zero-tolerance policy for users who repeatedly violate our Community Standards. If you consistently engage in harmful behavior or violate the platform’s rules, your account may be permanently banned to protect the integrity of the community.

11.7. Changes to the Code of Conduct

As Melaaj evolves, our Community Standards and Code of Conduct may be updated to address new challenges or reflect changes in the platform’s features. We will notify users of significant changes to these guidelines, and it is your responsibility to review them periodically to stay informed. Continued use of the platform after changes to these standards signifies your acceptance of the updated guidelines.

12. Content Moderation and Reporting

At Melaaj, we are committed to creating a safe, respectful, and welcoming environment for all users. Our content moderation policies are designed to ensure that the platform remains free from harmful, abusive, or inappropriate content while fostering an atmosphere of healthy dialogue, creativity, and community engagement. This section outlines our approach to content moderation, reporting mechanisms, and the responsibilities of users to help maintain the integrity of the platform.

12.1. Content Moderation Practices

Content moderation at Melaaj involves a combination of automated systems and human moderators working together to enforce our Community Standards and Code of Conduct. Our moderation team continuously monitors the platform to detect, review, and address content that violates our policies. This process is integral to protecting the safety and well-being of all users and maintaining a space where individuals can interact without fear of harassment or exploitation.

  • Automated Moderation Tools: Our platform employs advanced AI-driven tools that scan uploaded content in real-time. These tools help identify and flag harmful content such as hate speech, explicit materials, threats of violence, or other violations of our guidelines. While automation plays a vital role in filtering out inappropriate content, it is not perfect, and human intervention is necessary for more complex cases.

  • Human Moderation: Our trained moderation team reviews flagged content and takes appropriate actions based on the severity of the violation. This may include issuing warnings, removing content, or taking more severe steps, such as suspending or permanently banning the responsible user. We believe in a fair and transparent moderation process that considers context and intent, not just keywords.

  • Contextual Review: We understand that context matters, especially in social interactions. Our moderators take care to consider the nuances of language, cultural differences, and intent behind a post before taking action. This approach ensures that we don’t unfairly penalize users for harmless mistakes or legitimate expressions of opinion.

12.2. Types of Content That May Be Moderated

We moderate content to uphold our platform’s standards of respect, safety, and legality. The following types of content are subject to removal, restriction, or further action:

  • Hate Speech and Discrimination: Content that promotes hate, bigotry, or violence against individuals or groups based on race, religion, gender, sexual orientation, or other protected characteristics is prohibited. This includes slurs, racial epithets, and any form of content that incites or glorifies discrimination.

  • Harassment and Bullying: Any content that targets or harasses specific individuals, groups, or communities will be removed. Harassment includes both public and private attacks, stalking, and any behavior intended to intimidate, humiliate, or harm another user.

  • Violent or Threatening Content: Content that encourages, glorifies, or threatens harm or violence against individuals, groups, or society in general is strictly prohibited. This includes both direct and indirect threats, as well as content that promotes violent actions.

  • Explicit and Adult Content: While we respect creative expression, sexually explicit content, graphic nudity, and other adult material are not allowed unless specifically allowed within designated adult spaces or marked as such by the platform. Explicit content shared without proper context or labeling will be removed.

  • Illegal Activities: Content promoting or facilitating illegal activities, including drug use, human trafficking, fraud, and other criminal behavior, will be promptly removed. Users are also prohibited from sharing links to illegal websites or using the platform for illicit transactions.

  • Misinformation and Disinformation: Content that spreads false or misleading information, especially in sensitive areas such as health, safety, or public policy, is subject to removal. Our moderators work with fact-checking organizations to evaluate the accuracy of controversial content and prevent the spread of fake news.

  • Spam and Scams: Spam, phishing attempts, fraudulent advertisements, and scams designed to deceive or harm other users are strictly prohibited. Users must avoid promoting or engaging in activities that exploit others for personal or financial gain.

12.3. Reporting Content and Violations

At Melaaj, we believe in the power of the community to help maintain a positive and safe space. If you come across content or behavior that violates our Community Standards, you are encouraged to report it. Our reporting mechanisms are designed to be user-friendly and ensure that your concerns are addressed promptly and fairly.

  • How to Report: Users can report any post, comment, profile, or interaction that they believe violates our guidelines. To report content, simply click on the report button available next to posts or comments. This will trigger a review process where our moderation team will investigate the situation and take necessary actions. All reports are anonymous to protect the reporting user’s identity.

  • Types of Violations You Can Report:

    • Harassment or bullying
    • Hate speech or discriminatory content
    • Misinformation or fake news
    • Violent, explicit, or illegal content
    • Spam, scams, or phishing attempts
    • Inappropriate or malicious links
    • Violation of intellectual property rights (e.g., sharing copyrighted content without permission)

  • Anonymous Reporting: We respect the privacy and security of our users. Reporting is entirely anonymous to prevent any retaliation or negative consequences for those who report violations. We also encourage users to report content without fear of retaliation, as we strictly protect those who make reports in good faith.

12.4. Reporting Process and Follow-Up

Once content is reported, our team will review it in accordance with our moderation guidelines. Here’s how the process works:

  • Initial Review: After a report is filed, it will be reviewed by our moderation team within a reasonable timeframe. The team evaluates the reported content based on our Community Standards and the context in which it was shared.

  • Action Taken: Based on the severity of the violation, actions may include:

    • Warning: For first-time or minor infractions, users may receive a warning along with educational resources on our Community Standards.
    • Content Removal: Content that clearly violates our guidelines will be removed from the platform.
    • Temporary Suspension: For more severe violations, a user’s account may be temporarily suspended pending further investigation.
    • Permanent Ban: In the case of serious or repeated violations, the offending account may be permanently banned from the platform.

  • Appeals Process: If a user disagrees with a content removal or account suspension, they can appeal the decision. Appeals will be reviewed by a senior moderator to ensure fairness and transparency in the moderation process.

  • Feedback and Transparency: Users who report content may receive feedback on the outcome of their report, including whether action was taken. We strive to keep our community informed about moderation actions and maintain transparency in how we handle reports.

12.5. Appeals and Dispute Resolution

If a user believes that their content was unfairly removed or that their account suspension or ban was unjust, they have the right to appeal the decision. We value fairness and transparency and take each appeal seriously.

  • Appeal Process: Appeals can be submitted through the platform’s help center or directly to our support team. The moderation team will review the appeal and provide a reasoned response. In some cases, additional information may be requested to ensure a fair resolution.

  • Resolution Time: While we aim to resolve appeals promptly, the complexity of the situation may affect the response time. We strive for a resolution within 7 business days, but some cases may take longer.

12.6. Moderation Transparency and Accountability

At Melaaj, we are committed to maintaining a transparent and accountable content moderation system. We regularly evaluate and update our moderation practices to ensure they align with our values of fairness, safety, and respect for users’ rights.

  • User Feedback: We welcome feedback from the community regarding our content moderation processes. This helps us improve and ensure that our policies are fair, clear, and effective in addressing the needs of our diverse user base.

  • Ongoing Improvement: As we continue to grow and evolve, we are constantly improving our moderation systems and practices. We rely on community input, industry best practices, and technological advancements to enhance our ability to protect users and maintain a positive space for everyone.

13. Security and Fraud Prevention

At Melaaj, the safety of our users and the integrity of the platform are of paramount importance. We employ robust security measures and sophisticated fraud prevention systems to protect against unauthorized access, cyberattacks, and fraudulent activities. This section outlines our approach to safeguarding user data, maintaining the trust of our community, and ensuring the platform remains a safe environment for all users.

13.1. User Account Security

Ensuring the security of user accounts is one of our top priorities. We have implemented several layers of security to protect user data and prevent unauthorized access to accounts.

  • Password Security: We require users to choose strong passwords when creating or updating their accounts. We recommend using a combination of uppercase and lowercase letters, numbers, and special characters to create a unique password that is difficult to guess. Passwords must meet our minimum security requirements, and we encourage users to update their passwords periodically to enhance security.

  • Two-Factor Authentication (2FA): To add an extra layer of protection, we offer Two-Factor Authentication (2FA) for all users. When enabled, 2FA requires users to verify their identity using both their password and a second form of authentication, such as a code sent via email or a mobile app. This helps ensure that only the rightful owner of the account can access it, even if the password is compromised.

  • Login Notifications: Users will receive notifications for any unusual or unauthorized login attempts. These notifications provide users with the opportunity to take immediate action if suspicious activity is detected on their account.

  • Session Management: We allow users to view and manage active sessions across devices, enabling them to sign out of accounts remotely if they believe their login information has been compromised.

  • Account Recovery: In the event that a user forgets their password or suspects unauthorized access, we have a secure account recovery process in place. This process includes verifying the user’s identity through email or other secure means to ensure the integrity of the account recovery process.

13.2. Fraud Prevention and Detection

We understand that fraud is a significant concern for online platforms, and we take proactive measures to detect and prevent fraudulent activity on our platform. Our comprehensive fraud prevention strategy includes a combination of automated systems and human oversight to identify and block malicious activities before they affect our users.

  • Automated Fraud Detection: We use sophisticated machine learning algorithms and AI-driven tools to monitor transactions, interactions, and account activities for signs of fraudulent behavior. These systems analyze patterns such as suspicious login attempts, unusual transaction volumes, and other behaviors that deviate from normal usage. When potential fraud is detected, our system takes immediate action, such as temporarily locking accounts or flagging transactions for review.

  • Identity Verification: To prevent the creation of fake or malicious accounts, we require users to verify their identity when engaging in certain activities, such as making purchases, withdrawing funds, or accessing sensitive features. Identity verification may include submitting government-issued ID or undergoing facial recognition, ensuring that all users are legitimate and preventing fraudulent use of the platform.

  • Transaction Monitoring: We closely monitor financial transactions within the platform to detect potential fraudulent activities, including payment scams, chargeback fraud, and unauthorized transactions. Our fraud prevention system flags suspicious payments for manual review, and we take immediate action to protect users from financial harm.

  • Payment Gateway Security: To ensure that financial transactions are secure, we partner with industry-leading payment processors that use encryption and tokenization technology to safeguard sensitive payment information. We also use secure HTTPS connections to protect data during transactions.

  • User-Reported Fraud: If users suspect that they have been targeted by fraudsters, we encourage them to report the activity immediately through our reporting system. Our fraud prevention team will investigate the claim and take appropriate action, including blocking fraudulent accounts and issuing refunds if necessary.

13.3. Data Encryption and Privacy Protection

The security of user data is critical to preventing unauthorized access and protecting against data breaches. We utilize state-of-the-art encryption technology to ensure that user information is stored and transmitted securely.

  • Encryption at Rest and in Transit: All sensitive data, including personal information, financial details, and communication, is encrypted both when it is stored on our servers (at rest) and when it is transmitted across networks (in transit). This means that even if a hacker were to gain access to our servers or intercept data being transmitted, the information would be unreadable without the proper decryption keys.

  • Data Minimization: We follow the principle of data minimization, which means that we only collect and store the minimum amount of data necessary to provide our services. We do not store sensitive information unless absolutely necessary for the functionality of the platform, which reduces the potential impact in the event of a security breach.

  • Third-Party Security: We partner only with trusted third-party vendors who adhere to strict security standards and data protection practices. These vendors are subject to regular audits to ensure compliance with our security policies.

13.4. Reporting and Addressing Security Breaches

In the event of a security breach, we take swift action to minimize damage and protect user data. We follow a detailed incident response plan to identify, contain, and remediate any security threats.

  • Internal Investigation: Upon detecting a security breach, our internal security team conducts a thorough investigation to determine the cause and scope of the breach. We use a combination of automated tools and manual analysis to pinpoint the source of the issue and assess the impact on our users.

  • User Notification: If a security breach compromises user data, we will notify affected users immediately. The notification will include a detailed description of the breach, the potential impact, and the steps users should take to protect themselves. In accordance with applicable laws and regulations, we will also notify relevant authorities and take corrective action to prevent future incidents.

  • Security Audits and Penetration Testing: To ensure that our security measures remain effective, we regularly conduct third-party security audits and penetration testing. These tests help us identify and fix vulnerabilities in our systems before they can be exploited by malicious actors.

13.5. Prohibited Activities

To protect the platform from fraud, abuse, and security breaches, we prohibit certain activities and behaviors that could compromise the integrity of the platform:

  • Hacking and Unauthorized Access: Users are prohibited from attempting to hack, infiltrate, or gain unauthorized access to any part of the platform, including user accounts, databases, and backend systems.

  • Phishing and Social Engineering: Engaging in phishing or social engineering activities—where attackers manipulate or deceive users into revealing personal information, passwords, or financial details—is strictly forbidden.

  • Fake or Fraudulent Listings: Posting false or misleading listings in the Marketplace, including the sale of counterfeit goods or services, is prohibited. Users must provide accurate and truthful information in all their transactions.

  • Payment Fraud: Any attempt to engage in payment fraud, including using stolen credit cards, chargeback fraud, or other deceptive financial practices, is prohibited and will result in account termination and potential legal action.

13.6. Ongoing Commitment to Security

We understand that the landscape of cyber threats is constantly evolving, which is why we are committed to continuously improving our security practices and technologies. We work closely with security experts and industry leaders to stay ahead of emerging threats and ensure that our platform remains a safe space for all users.

  • Security Awareness: We provide regular security training to our team members and users to help them recognize potential threats, practice good security hygiene, and stay informed about the latest security risks. Our educational materials cover topics such as phishing, password management, and data privacy.

  • Collaboration with Law Enforcement: In cases of serious security incidents, we collaborate with law enforcement agencies to investigate and prosecute criminal activities. We cooperate fully with authorities to ensure that malicious actors are held accountable for their actions.

14. Advertising, Promotions, and Sponsored Content

At Melaaj, we believe that advertising and promotions can enhance user experience while providing businesses and creators with the opportunity to reach relevant audiences. We are committed to maintaining a balance between offering valuable advertising opportunities and preserving the integrity and user-centric environment of the platform. This section outlines how we manage advertising, promotions, and sponsored content on our platform to ensure transparency, fairness, and compliance with applicable laws.

14.1. Types of Advertising and Promotions

We offer a variety of advertising options to businesses, organizations, and individuals seeking to promote their products, services, or content to a targeted audience on the platform. These options may include:

  • Display Ads: Banner ads, video ads, and other visual advertisements placed in prominent locations on the platform, such as in the feed, sidebars, or other high-traffic areas. These ads can be targeted based on user interests, demographics, location, and behavior.

  • Sponsored Content: Content that is created and published by a brand or advertiser but appears as part of the user’s feed or in other areas of the platform. Sponsored content is clearly marked as such, and it may include articles, videos, images, or other forms of media. Sponsored content is designed to blend in with organic content while maintaining transparency about its promotional nature.

  • Native Ads: Ads that are designed to match the look and feel of the platform’s content, providing a seamless experience for users while still promoting a product, service, or brand. Native ads typically appear as part of the content feed, such as recommended posts or suggested items.

  • Influencer and Creator Collaborations: We facilitate partnerships between brands and content creators or influencers. These collaborations allow creators to promote products, services, or brands within their content in a way that feels authentic to their audience while following platform guidelines for transparency.

  • Promoted Products and Services: Businesses can promote their physical or digital products through the platform’s marketplace, utilizing enhanced visibility options to showcase their offerings to a broader audience. These promotions may include special deals, discounts, or limited-time offers.

  • Event Promotions: We support event organizers in promoting upcoming events, including virtual conferences, product launches, webinars, and community gatherings. Advertisements related to events are targeted to users who may have an interest in the event’s subject matter or location.

14.2. Targeting and Customization

To ensure the success of advertising campaigns and enhance user experience, we employ a range of targeting options that allow advertisers to reach the most relevant audience. These options are designed to be respectful of user privacy while enabling brands to effectively promote their offerings. The targeting capabilities include:

  • Demographic Targeting: Advertisers can target users based on demographic factors such as age, gender, location, language, and other identifiable characteristics. This allows businesses to tailor their campaigns to specific audience segments.

  • Behavioral Targeting: Ads are shown based on user behavior, including past interactions on the platform, search history, engagement with content, and purchasing patterns. This allows advertisers to reach users with interests that match their products or services.

  • Interest-Based Targeting: By analyzing user interests—such as topics they engage with, pages they follow, or content they share—we enable advertisers to serve ads that are relevant to users’ passions and preferences.

  • Retargeting: Advertisers can target users who have previously interacted with their products, services, or website. Retargeting ensures that users see relevant ads even after they leave the platform, increasing the likelihood of conversion.

  • Location-Based Targeting: Ads can be localized to target users based on their geographical location, making it easier for businesses to promote region-specific products or services, or for events to reach attendees in specific cities or countries.

14.3. Sponsored Content Transparency and Disclosure

At Melaaj, transparency is essential when it comes to sponsored content. We require all sponsored content and advertisements to be clearly identified as such, ensuring that users can easily distinguish between organic posts and promotional materials. This disclosure helps maintain the trust of our users and ensures compliance with advertising standards and regulations.

  • Clear Labeling: All advertisements, sponsored posts, and influencer collaborations must be labeled with the appropriate tags, such as “Sponsored,” “Paid Partnership,” or “Advertisement.” These labels are prominently displayed to ensure users understand that the content is promotional.

  • Authentic Content: Sponsored content must be truthful, accurate, and not misleading. Advertisers and influencers must adhere to ethical guidelines and disclose any material connections with the brands or products they are promoting. Additionally, any claims made within sponsored content must be substantiated.

  • User Control Over Ads: We provide users with the ability to customize their ad preferences, allowing them to manage the types of ads they see. Users can opt out of personalized ads or adjust their preferences to avoid irrelevant or unwanted advertisements.

14.4. Advertising Guidelines and Restrictions

While we encourage diverse advertising opportunities on our platform, we maintain strict guidelines to ensure that all advertisements are appropriate, respectful, and in line with community standards. Advertisers must comply with the following rules:

  • Prohibited Content: Advertisements that promote harmful, illegal, or unethical content are strictly prohibited. This includes but is not limited to:

    • Content that promotes hate speech, violence, or discrimination
    • Misleading or deceptive products or services
    • Adult content, drugs, or gambling (unless explicitly allowed by applicable law)
    • Scams, fraud, or unauthorized financial schemes
    • Unverified or harmful health claims

  • Respect for Privacy: Advertisers are prohibited from using personal data without user consent or from employing intrusive or deceptive tactics to collect data. All advertisements must comply with our privacy policy and relevant data protection laws.

  • Ad Frequency: To avoid overwhelming users, we limit the frequency of ads shown to individuals. Advertisers must adhere to limits on how often their ads can be displayed to the same user, ensuring a balanced and non-intrusive advertising experience.

  • Content Quality: All advertisements must meet our content quality standards. Ads must be of high visual and textual quality, avoiding excessive use of clickbait, sensationalism, or disruptive tactics that may negatively impact the user experience.

14.5. Sponsored Promotions and Contests

In addition to standard advertisements, we also allow sponsored promotions, contests, and giveaways on the platform. These types of promotions are designed to engage users and offer incentives, such as prizes, discounts, or exclusive offers. However, all sponsored promotions and contests must comply with the following rules:

  • Clear Terms and Conditions: All promotions, contests, or giveaways must have clear, easily accessible terms and conditions outlining how users can participate, what they stand to gain, and the rules of the promotion. These terms must include any eligibility criteria, entry requirements, deadlines, and how winners will be selected.

  • No Spam or Deception: Contests and promotions must not be used to mislead or manipulate users into providing personal information, liking posts, or sharing content under false pretenses. All promotions must provide legitimate value to participants and ensure that users are fully informed.

  • Fairness and Equal Opportunity: We require that all sponsored promotions and contests provide a fair and equal opportunity for all users to participate, regardless of location, identity, or other factors. We do not tolerate any form of discriminatory or biased behavior in promotions.

14.6. Advertising Metrics and Analytics

To help advertisers measure the effectiveness of their campaigns, we provide detailed advertising metrics and analytics. These insights allow businesses to assess the performance of their ads and adjust their strategies to achieve better results. Advertisers can access metrics such as:

  • Impressions: The number of times an ad was displayed to users.
  • Clicks: The number of users who clicked on an ad.
  • Engagement: The level of interaction users had with the ad, including likes, shares, comments, or other actions.
  • Conversion Rate: The percentage of users who completed a desired action after clicking an ad, such as making a purchase or signing up for a service.
  • Return on Investment (ROI): A measure of the financial effectiveness of the campaign, comparing the cost of advertising to the revenue or other value generated.

14.7. Compliance with Local Advertising Laws

We ensure that all advertisements and promotions on Melaaj comply with local and international advertising regulations, including but not limited to consumer protection laws, data protection regulations, and advertising standards. Advertisers are responsible for understanding and adhering to these regulations and ensuring that their campaigns are legal and ethical in all regions where they are displayed.

15. Termination and Account Closure

At Melaaj, we are committed to maintaining a safe, secure, and respectful environment for all users. While we encourage active participation, we also recognize that there may be circumstances where a user’s account needs to be terminated or closed, either voluntarily or due to violations of our Terms and Conditions. This section outlines the circumstances under which accounts may be terminated, the process for closing accounts, and the rights and responsibilities of both users and the platform regarding account termination.

15.1. Reasons for Account Termination or Suspension

We reserve the right to terminate or suspend a user’s account, either temporarily or permanently, if we determine that the user has violated our Terms and Conditions, community guidelines, or any other policies that govern the use of the platform. Account termination may occur under the following circumstances:

  • Violation of Terms of Service: If a user engages in activities that violate our Terms and Conditions, including unauthorized access, misuse of platform features, or failure to comply with content guidelines.

  • Inappropriate Behavior: Any conduct that negatively impacts the platform’s community, such as harassment, threats, hate speech, spamming, or other disruptive behaviors, may result in account suspension or termination.

  • Fraudulent Activities: Engaging in fraudulent activities such as account impersonation, identity theft, manipulation of transaction data, or any form of scam or deceptive activity will lead to account closure.

  • Non-compliance with Legal or Regulatory Requirements: If a user’s actions contravene applicable laws, regulations, or government directives, or if there are regulatory actions requiring the suspension of the user’s account.

  • Content Violations: Posting prohibited content, such as illegal, abusive, violent, or discriminatory material, or violating intellectual property rights (such as copyright infringement), may lead to account suspension or permanent closure.

  • Failure to Meet Account Security Standards: If we detect suspicious activity, such as a compromised account or failure to maintain adequate security protocols (such as using weak passwords), we may suspend or terminate the account to prevent further risk.

  • Abuse of Monetization Features: Exploiting the platform’s monetization, earnings, or marketplace features in ways that violate the guidelines, such as fraud, misuse of payment systems, or manipulation of engagement metrics, can result in account termination.

15.2. Process for Termination or Suspension

When an account is suspended or terminated, the process generally follows these steps:

  1. Notification: In most cases, users will be notified if their account is being suspended or terminated. The notification will explain the reason for the action and provide any relevant details regarding the violation of platform rules. The notification may also include a timeframe for suspension or steps to resolve the issue.

  2. Investigation: If necessary, we may initiate an investigation to verify the violation or complaint that led to the account suspension. This investigation may involve reviewing content, user interactions, and activity logs. The user will be given the opportunity to provide additional context or clarification.

  3. Temporary Suspension: In some cases, users may be temporarily suspended from the platform to allow for further investigation or to provide time for the user to rectify the violation. The suspension may last anywhere from a few hours to several days, depending on the severity of the issue.

  4. Appeals Process: If a user believes their account was suspended or terminated in error, we offer an appeals process. The user can submit an appeal by contacting our support team, providing additional context, and requesting a review of the decision. Appeals will be reviewed in a fair and unbiased manner.

  5. Permanent Termination: If a violation is deemed severe, persistent, or unresolvable, or if the user’s behavior poses a significant threat to the platform’s security or community, the account may be permanently terminated. In such cases, the user will be informed of the permanent closure and will not be able to access the platform under that account.

  6. Reinstatement: In cases of temporary suspension or where the user resolves the issue that led to the termination, we may reinstate the user’s account. However, reinstatement is not guaranteed, and repeat violations may result in permanent termination.

15.3. User Rights Upon Account Termination

If your account is terminated or suspended, it’s important to understand your rights and the implications of this action:

  • Access to Data: Upon termination or suspension, you may lose access to your account data, including posts, messages, and content shared on the platform. We recommend that users back up important content or information before terminating their account or experiencing suspension.

  • Refunds and Payments: If the account closure involves the suspension of paid subscriptions, purchases, or earnings, we may issue refunds for any unused services or subscriptions, in accordance with our refund policy. Please refer to the relevant sections of our Terms and Conditions regarding refunds.

  • Earnings: If your account is terminated due to a violation of our Terms and Conditions, you may forfeit any outstanding earnings, rewards, or funds in your account. If the termination is found to be a result of an error or misunderstanding, we may reinstate the balance after further review.

  • Marketplace Transactions: If you have active marketplace transactions, they may be suspended or canceled, depending on the nature of the account termination. It is your responsibility to fulfill any outstanding transactions or obligations before account closure.

  • Appeal Process: As mentioned above, if you believe the termination or suspension is unjustified, you may appeal the decision. During the appeal process, your account may be temporarily restored for review, but this is not guaranteed.

15.4. User-Initiated Account Closure

Users also have the right to voluntarily close their accounts at any time. If you decide to close your account, the following steps apply:

  1. Initiation of Account Closure: To close your account, you can submit a request through the platform’s account settings or contact our support team. Account closure may take up to several days to process, depending on the specific circumstances.

  2. Data Deletion: Upon closure, your account data, including personal information, content, and interaction history, will be deleted, though some data may be retained as required by law, for dispute resolution, or for legitimate business purposes (such as for tax or regulatory compliance).

  3. Effect of Account Closure: Upon account closure, you will lose access to all platform features, including the ability to post content, access private messages, use marketplace functions, and interact with other users. Any paid subscriptions will be canceled, and you may be eligible for a refund as per our refund policy.

  4. Reactivation: If you change your mind after closing your account, you may not be able to reactivate it. If reactivation is possible, a new account must be created. The ability to recover any content or data from the closed account may be limited.

15.5. Platform Rights in Case of Account Closure

We reserve the right to terminate or suspend user accounts, even if the user requests closure, under the following circumstances:

  • Violation of Terms: If, at the time of closure, there are unresolved violations of our Terms and Conditions or community standards, we may proceed with account closure in accordance with the severity of the violation.

  • Ongoing Investigations or Disputes: If an investigation is ongoing or if there are unresolved disputes related to the user’s account, we may delay the account closure until the matter is resolved.

  • Security Concerns: If we detect any suspicious activities, security breaches, or account compromises, we may suspend the account as a precautionary measure while conducting a review.

15.6. Effect of Account Termination on Third-Party Services

In certain cases, your account may be linked to third-party services or platforms (such as social media accounts, payment processors, or other external systems). If your account is terminated, we are not responsible for any impact on third-party services. You will need to contact the respective third parties directly to resolve any issues related to your linked accounts.

16. Dispute Resolution

At Melaaj, we value open communication and strive to resolve any disputes or issues that may arise in a fair and amicable manner. This section outlines the procedures for resolving disputes between users, as well as between users and the platform itself. We are committed to ensuring that all parties involved are treated fairly and that all matters are resolved efficiently and professionally.

16.1. Informal Resolution Process

Before resorting to formal legal processes, we encourage users to attempt resolving any disputes informally. In many cases, issues can be resolved through direct communication, and we are committed to assisting in this process. The informal resolution process includes the following steps:

  1. Contact Support: If you have a dispute with the platform or another user, the first step is to contact our customer support team. You can do this via our platform’s support channels, including live chat, email, or through the dedicated dispute resolution section in your account settings.

  2. Clarification and Review: Our support team will review your case and clarify the issue at hand. If the dispute involves another user, we will attempt to contact the other party for their side of the story. We aim to respond promptly and fairly to all inquiries.

  3. Resolution Discussion: Once the issue is understood, we may suggest possible resolutions, which could include account adjustments, content removal, moderation of user behavior, refunds, or other actions based on the nature of the dispute. We encourage both parties to engage in this process with openness and a willingness to come to a mutually acceptable solution.

  4. Mediation: If the issue remains unresolved after the initial attempts, we may suggest a formal mediation process. This involves a neutral third-party mediator who will work with both parties to find a suitable resolution. The mediator will not have any decision-making power but will facilitate dialogue and offer potential solutions.

16.2. Formal Dispute Resolution Process

In the event that informal resolution methods do not resolve the dispute, formal dispute resolution mechanisms will be initiated. Formal resolution procedures may include the following:

  1. Arbitration: If the dispute cannot be resolved through informal or mediated discussions, it will be resolved through binding arbitration. This means that a neutral third party, known as an arbitrator, will make a final decision regarding the dispute. Arbitration will be conducted under the rules of [Arbitration Body], and the arbitrator’s decision will be legally binding. The arbitration will take place in [Jurisdiction], unless otherwise agreed upon by both parties.

    • Arbitration Process: The parties involved in the dispute will submit their claims, evidence, and arguments to the arbitrator. The arbitrator will then review the case and issue a ruling. Both parties are expected to abide by the arbitrator’s decision. Costs of arbitration will typically be borne by the losing party unless otherwise determined by the arbitrator.

    • Binding Nature of Arbitration: The arbitration decision will be final, and no further appeals will be permitted. By using the platform, you agree that you will resolve any disputes exclusively through arbitration and waive your right to a trial by jury or participation in a class-action lawsuit.

  2. Litigation: In cases where arbitration is not applicable or enforceable, or if the parties agree to forego arbitration, the dispute may be taken to court. In such cases, litigation will be governed by the laws of [Country or State/Jurisdiction], and the courts in [specific location or jurisdiction] will have exclusive jurisdiction.

    • Jurisdiction and Venue: Any legal action or dispute resolution relating to these Terms and Conditions or your use of the platform must be brought in the courts located in [Location], and you consent to the exclusive jurisdiction of such courts.

  3. Mediation in Local Disputes: In cases involving users from the same country or jurisdiction, we may offer a local mediation option in addition to formal arbitration. This will involve a mediator familiar with the relevant legal and cultural issues and may offer an additional layer of support for resolving disputes.

16.3. Class Action Waiver

By using Melaaj, you agree to resolve any disputes individually and not as part of a class action, representative action, or any other type of group litigation. You waive any rights you may have to participate in a class action or similar proceedings against Melaaj, its affiliates, employees, and other users.

16.4. Legal Actions and Claims

If a dispute arises between you and Melaaj that leads to legal action, the following provisions will apply:

  1. Time Limit for Filing Claims: Any legal claim related to your use of the platform or our Terms and Conditions must be filed within one (1) year from the date the cause of action arises. If a claim is not filed within this time frame, it will be considered waived, and no action can be taken.

  2. Relief Available: In the event of a legal dispute, the remedies available to the winning party may include monetary compensation, injunctive relief (such as a court order requiring specific actions to be taken), and any other relief deemed appropriate by the court or arbitrator.

  3. Costs and Fees: Each party will bear its own costs, including attorney fees, unless the arbitrator or court determines otherwise. In some cases, the prevailing party may be awarded attorney’s fees, depending on the nature of the dispute.

16.5. Consumer Rights and Additional Protections

We respect the rights of consumers and are committed to complying with applicable consumer protection laws in the jurisdiction where you reside. The terms of this dispute resolution process do not waive or limit any statutory rights you may have as a consumer under the laws of your country, state, or region. You may have certain rights to seek relief outside of the arbitration process, depending on where you live.

  • Right to Legal Action: If you reside in a jurisdiction where consumer protection laws do not allow arbitration agreements, or where such laws provide for other forms of legal action, your rights as a consumer will be protected, and you will not be required to follow the dispute resolution procedures outlined above.

  • Right to Access Regulatory Bodies: You may also have the right to access government or regulatory bodies to resolve disputes, including filing complaints with consumer protection agencies, ombudsmen, or other government authorities that are authorized to handle disputes between businesses and consumers.

16.6. Cooperation During Disputes

Both the platform and users agree to cooperate fully during the dispute resolution process. This may include providing requested documents, responding to inquiries, and attending hearings or meetings as required. Failure to cooperate may result in the dismissal of claims or adverse outcomes in the resolution process.

16.7. No Waiver of Rights

No failure by Melaaj to enforce any provision of these Terms and Conditions shall be deemed a waiver of its right to do so in the future. Similarly, if a dispute resolution action occurs, it does not mean that any other rights or remedies available under these Terms and Conditions have been waived.

17. Limitations of Liability

At Melaaj, we strive to provide a safe, secure, and reliable environment for all of our users. While we make every effort to ensure the best possible user experience, it is important to recognize that there are inherent risks and limitations to any online platform. This section outlines the limitations of our liability and defines the scope of our responsibility in relation to the use of the platform.

By using Melaaj, you agree to the following limitations of liability and understand that they apply to both your use of the platform and any disputes that may arise in connection with your use of the platform’s services.

17.1. No Guarantee of Service Availability

While we make every reasonable effort to ensure the availability of the platform at all times, we do not guarantee uninterrupted, error-free, or secure access to our services. Melaaj may experience downtime, technical difficulties, or disruptions due to maintenance, updates, or unforeseen circumstances. We shall not be held liable for any damages or losses that result from:

  • Service outages or interruptions.
  • Delays in service or content delivery.
  • Data loss or corruption caused by technical issues.
  • Temporary unavailability of features or functionalities.

We will, however, make reasonable efforts to address and resolve any issues that impact service availability in a timely manner.

17.2. Limited Liability for User-Generated Content

Melaaj is a platform that allows users to upload and share content. While we have measures in place to moderate harmful or illegal content, we cannot and do not assume responsibility for the accuracy, legality, or appropriateness of content posted by users. By using the platform, you acknowledge that:

  • We are not liable for any content that you or other users post, share, or upload to the platform.
  • We are not responsible for the opinions, advice, or recommendations expressed by other users.
  • We do not endorse, verify, or guarantee the accuracy or authenticity of any user-generated content.

You agree to hold Melaaj harmless for any claims, damages, or legal actions that arise as a result of user-generated content, including but not limited to defamation, infringement of intellectual property, or violation of privacy rights.

17.3. Limitation of Direct and Indirect Damages

In no event shall Melaaj, its affiliates, directors, employees, agents, or contractors be liable to you for any:

  • Indirect, incidental, special, or consequential damages.
  • Loss of profits, revenues, business, goodwill, or data.
  • Emotional distress or reputational damage.
  • Damages arising from any third-party interactions, products, or services that are accessed or purchased through our platform.

Our total liability to you for any claim, whether in contract, tort (including negligence), or otherwise, shall not exceed the amount that you have paid to Melaaj for the specific service that gave rise to the claim in the six (6) months preceding the date of the claim.

17.4. Exclusion of Certain Damages

We disclaim any liability for the following types of damages, whether or not Melaaj was advised of the possibility of such damages:

  • Loss of Data: We do not accept liability for any loss or corruption of data, including user-generated content, personal information, or any other form of data that you may store on our platform. We recommend that you regularly back up your content to protect against data loss.

  • Security Breaches: While we take extensive precautions to safeguard your personal data, we are not liable for any unauthorized access or breach of your account due to hacking, fraud, or other malicious activities that may occur outside of our reasonable control.

  • Third-Party Services: Any interactions with third-party services, websites, or applications that are linked to or integrated with Melaaj are solely at your own risk. We are not responsible for the terms, conditions, privacy practices, or actions of third-party services, nor for any consequences resulting from their use.

17.5. Force Majeure

We shall not be held liable for any failure or delay in performing our obligations under these Terms and Conditions if such failure or delay is caused by circumstances beyond our reasonable control, including but not limited to:

  • Natural disasters (earthquakes, floods, storms, etc.).
  • Strikes, labor disputes, or work stoppages.
  • Government actions, regulations, or mandates.
  • Technological failures, network outages, or disruptions.
  • Acts of terrorism or vandalism.
  • Civil disturbances, war, or other conflicts.

In such events, we will take reasonable steps to mitigate the impact and resume services as soon as possible, but we are not liable for any damages or losses resulting from these circumstances.

17.6. No Warranty

Melaaj is provided “as-is” and “as available.” We do not provide any warranties, representations, or guarantees regarding the operation, performance, or suitability of the platform, and we specifically disclaim any implied warranties, including but not limited to:

  • Implied warranties of merchantability, fitness for a particular purpose, and non-infringement.
  • Warranties related to the accuracy, completeness, or timeliness of content or services provided.
  • Warranties regarding uninterrupted or error-free service.

We do not guarantee that the platform will meet your specific requirements or that it will be secure, free from bugs, viruses, or other harmful elements. You use the platform at your own risk.

17.7. Indemnification

By using Melaaj, you agree to indemnify, defend, and hold harmless Melaaj, its affiliates, employees, contractors, officers, and directors from any and all claims, demands, damages, liabilities, costs, or expenses (including reasonable attorney’s fees) arising from:

  • Your violation of these Terms and Conditions.
  • Your misuse of the platform.
  • Any content that you upload, post, or share on the platform.
  • Your breach of any applicable laws or third-party rights.

This indemnification obligation will survive the termination of your account and the termination of your use of the platform.

17.8. Acknowledgment

By continuing to use Melaaj, you acknowledge that you have read, understood, and agreed to these limitations of liability. You agree that your exclusive remedy for any dissatisfaction with the platform is to cease using the services, and you understand that Melaaj is not liable for any damages beyond those outlined in this section.

18. Disclaimer of Warranties

At Melaaj, we are committed to providing a platform that delivers value, functionality, and a user-friendly experience. However, it is important to acknowledge that, despite our best efforts, there are certain risks inherent to the use of any online service, and we cannot guarantee perfection in every instance. This section outlines our Disclaimer of Warranties and clarifies the limits of responsibility and assurance we can offer regarding the platform and its services.

By using Melaaj, you agree to the terms of this disclaimer and understand the limitations of our warranties, as detailed below.

18.1. “As-Is” and “As-Available” Basis

The platform and all of its content, features, and functionalities are provided “as-is” and “as-available”, without any warranties or representations of any kind. We make no express or implied representations or warranties regarding:

  • The platform’s availability: We do not guarantee continuous, uninterrupted, or error-free access to the platform, and we may suspend or modify access for reasons such as maintenance, upgrades, or unforeseen technical issues.
  • The platform’s reliability: We do not guarantee that the platform will meet your expectations or that all features will function perfectly under all circumstances.
  • Content accuracy: While we strive for accuracy, we do not guarantee the accuracy, completeness, or timeliness of any content provided through the platform, whether by Melaaj, other users, or third-party sources.

You acknowledge and agree that you use Melaaj at your own risk, and we shall not be held responsible for any issues related to the availability, performance, or quality of the platform.

18.2. No Warranty of Merchantability or Fitness for Purpose

To the fullest extent permitted by law, we disclaim any and all warranties, either express or implied, including but not limited to:

  • Implied warranties of merchantability: We do not warrant that the platform is fit for any particular purpose or is free from defects that may cause harm, inconvenience, or losses.
  • Implied warranties of fitness for a specific use: We do not guarantee that the platform will meet your specific needs or requirements.

Any reliance on the platform or its content is done at your own discretion and risk.

18.3. No Warranty of Non-Infringement

We make no representation or warranty that the platform, its content, or the services we provide will not infringe the intellectual property rights of any third party. While we implement measures to ensure that content shared on the platform complies with applicable laws, we do not guarantee that there will be no infringement of rights by users or third parties.

If you believe that your intellectual property rights have been violated, we encourage you to file a formal complaint using our designated process for content takedowns or disputes.

18.4. No Guarantee Regarding Third-Party Content

Melaaj may display or allow access to third-party content, links, or services, including advertisements, promotional materials, or social media integrations. However, we do not:

  • Endorse, validate, or guarantee the quality, legality, or accuracy of third-party content.
  • Take responsibility for any damages, losses, or consequences arising from the use of third-party content or interactions.

Your interactions with third parties through the platform, including purchases, communications, or other transactions, are solely between you and the third party. We disclaim all liability for any damage, loss, or issues arising from such interactions.

18.5. No Guarantee of User-Generated Content Quality

Since Melaaj is a platform for user-generated content, we do not guarantee the quality, safety, or legality of any content posted by users. While we take reasonable steps to moderate harmful or inappropriate content, we cannot guarantee that all user submissions will meet our standards, and we shall not be held liable for any content that:

  • Violates these Terms and Conditions or infringes on the rights of others.
  • Is offensive, harmful, or otherwise objectionable.

If you encounter content that violates these guidelines, you should report it immediately via the platform’s reporting features. However, we make no guarantee that such content will be removed immediately, nor do we guarantee that every report will result in action being taken.

18.6. No Guarantee of Error-Free Technology

While we take every reasonable step to ensure the technology behind Melaaj operates smoothly, we do not provide any warranty that the platform will be free of bugs, viruses, or other harmful components. We do not guarantee that the platform will function flawlessly on every device or in every network environment. You are solely responsible for ensuring that your device, software, and network configurations are suitable for accessing and using the platform.

You agree to assume all risks related to the installation and use of the platform, including any damage to your device or loss of data.

18.7. No Liability for Unforeseen Issues or Losses

We do not warrant or guarantee that the platform will be immune from external factors beyond our control, including but not limited to:

  • Data breaches: While we take extensive measures to protect user data, we cannot guarantee that the platform will be completely free from unauthorized access or data theft.
  • Force majeure events: We are not liable for any loss, damage, or disruption resulting from events outside of our control, including natural disasters, war, terrorism, government actions, or network outages.

We also do not guarantee that the platform will be free from all security vulnerabilities, and it is your responsibility to take precautions (e.g., using strong passwords, enabling two-factor authentication) to protect your account.

18.8. No Warranty of Continuous Content Access

While we strive to provide continuous access to your content, Melaaj does not guarantee that:

  • Content you upload will be permanently available or accessible.
  • You will have uninterrupted access to your account, services, or other features of the platform.

We reserve the right to modify or remove content, suspend services, or make other changes to the platform as part of regular maintenance or system upgrades.

18.9. General Disclaimer

We do not warrant that the platform or any content, service, or feature offered through it is:

  • Free from errors, interruptions, or other performance issues.
  • Immune to hacking, viruses, or unauthorized access.
  • Suitable for your particular business, personal, or recreational purposes.

By using the platform, you accept that we cannot guarantee that all problems will be resolved or that all risks can be eliminated, and that you assume full responsibility for any consequences that may arise from using Melaaj.

18.10. Acknowledgment

By continuing to use Melaaj, you acknowledge that you have read, understood, and accepted this Disclaimer of Warranties, and agree that:

  • You will not hold Melaaj liable for any losses, damages, or issues arising from the use of the platform or its services.
  • You use the platform at your own discretion and risk.

If you do not agree to the terms of this disclaimer, we recommend that you refrain from using the platform. Should you choose to continue, you do so with the understanding that the platform is provided without any guarantees, and that your use of the platform is subject to the limitations and conditions described above.

19. Governing Law and Jurisdiction

The Governing Law and Jurisdiction section outlines the legal framework under which the terms of service, disputes, and interactions between Melaaj and its users are governed. This section clarifies which laws apply in the event of a dispute and the jurisdiction where any legal actions or proceedings related to the Terms and Conditions will take place. By using Melaaj, you acknowledge and agree to the following terms.

19.1. Governing Law

The laws of [Country/State] shall govern these Terms and Conditions, as well as any disputes or claims arising out of or relating to the platform, whether based in contract, tort, or any other legal theory. This means that:

  • [Country/State] Law Applies: Regardless of where you are located or where you access the platform, the laws of [Country/State] will apply to interpret and enforce these terms, as well as any other matters that arise in connection with your use of the platform.

  • No Conflict with Local Laws: In the event that the laws of your jurisdiction conflict with those of [Country/State], the laws of [Country/State] will still take precedence to the extent permissible by applicable law.

By agreeing to these Terms and Conditions, you consent to the application of [Country/State] law and waive the application of any conflicting laws or rules of law from other jurisdictions that may be applicable to you.

19.2. Jurisdiction

You agree that any legal action or proceeding related to these Terms and Conditions, or your use of the platform, shall be exclusively brought in the competent courts located in [City, Country/State]. This means:

  • Exclusive Jurisdiction: You consent to the jurisdiction of [City, Country/State] courts, and agree that any claims or disputes related to these Terms and Conditions will only be handled in those courts, unless otherwise agreed in writing.

  • No Other Courts: You agree not to initiate or participate in any legal action or claim related to these Terms and Conditions in any jurisdiction other than the designated courts of [City, Country/State].

19.3. International Users

If you access or use Melaaj from outside of [Country/State], you agree that:

  • Compliance with Local Laws: You are responsible for complying with all local laws and regulations, including those regarding data protection, privacy, intellectual property, and other relevant laws in your jurisdiction. If any part of these Terms and Conditions conflicts with the laws of your location, those laws will govern, but only to the extent that such laws are enforceable under the applicable governing law of [Country/State].

  • Extraterritorial Jurisdiction: By using the platform, you acknowledge that you are subject to the jurisdiction and legal processes of [Country/State] courts, and agree that any disputes arising from your use of the platform will be resolved in the jurisdiction specified, regardless of your physical location.

19.4. Dispute Resolution

Any disputes or claims arising from these Terms and Conditions or the use of Melaaj shall be subject to the dispute resolution process outlined in Section 16: Dispute Resolution. This includes the use of:

  • Negotiation: We encourage users to resolve any disputes amicably through direct communication with us.

  • Arbitration/Mediation: If an amicable solution cannot be reached, users may be required to engage in binding arbitration or mediation, as specified in the Dispute Resolution section. In such cases, the arbitration or mediation will take place in [City, Country/State] under the applicable rules for dispute resolution.

19.5. Waiver of Jury Trial

By agreeing to these Terms and Conditions, you waive your right to a jury trial in connection with any dispute or claim arising from these terms. Instead, disputes will be resolved either through arbitration or in court, as outlined in Section 16: Dispute Resolution.

19.6. Limitation on Claims

You agree that, regardless of any statute or law to the contrary, any claim or cause of action arising out of or related to the use of the platform or these Terms and Conditions must be filed within [specify time period] from the date on which such claim or cause of action arose. If you fail to file such a claim within the specified time period, it will be permanently barred.

19.7. Severability

If any provision of this section is found to be unenforceable or invalid under applicable law, the unenforceable or invalid provision will be modified or deleted to the minimum extent necessary so that the remaining provisions of these Terms and Conditions remain in full force and effect. The unenforceability of any provision does not affect the enforceability of the other provisions.

19.8. Legal Enforcement

If we are required to enforce any part of these Terms and Conditions or pursue any legal action due to your breach of these terms, you agree to cover all legal costs and fees that may be incurred by Melaaj in pursuing such action. This includes but is not limited to:

  • Attorney Fees: You agree to pay for any legal fees or expenses incurred by Melaaj if we are required to pursue enforcement of these Terms and Conditions or any other related claims.

  • Costs of Enforcement: If any legal action is initiated, all costs associated with the enforcement, including court costs, filing fees, and other related expenses, will be borne by the party found to be in breach of the Terms.

20. Changes to Terms and Conditions

The Changes to Terms and Conditions section outlines how and when Melaaj may modify or update these Terms and Conditions, and the process through which users will be notified of such changes. By using Melaaj, you agree to be bound by the most current version of these Terms and Conditions, and this section ensures transparency and clarity regarding any future amendments.

20.1. Right to Modify

Melaaj reserves the right to modify, amend, or update these Terms and Conditions at any time, at its sole discretion. These changes may arise due to legal, regulatory, operational, or business needs, as well as to enhance user experience or reflect changes in platform functionality.

  • No Obligation to Notify: While we strive to notify users of important changes, we are not legally obligated to provide notice for every update or amendment. It is the responsibility of the user to periodically review these Terms and Conditions to stay informed of any updates.

  • Updates Without Notice: In certain cases, such as to comply with legal requirements or for urgent business matters, changes to the Terms and Conditions may be made without prior notice. However, we will always strive to keep you informed of material updates in a timely manner.

20.2. Notification of Changes

When significant changes are made to these Terms and Conditions, we will provide notice to users through one or more of the following methods:

  • In-Platform Notification: We may display a notification or banner on the platform upon your next login to inform you of the updated Terms and Conditions.

  • Email Notification: If you have registered an email address with Melaaj, we may send you an email with a summary of the changes and a link to the updated Terms and Conditions.

  • Pop-Up Alerts: A pop-up alert may appear when you access the platform after a major update, requiring you to review and accept the new terms.

  • Push Notifications: In some cases, if you have enabled notifications, we may send you a push notification informing you of significant changes.

20.3. Effective Date of Changes

The updated Terms and Conditions will become effective upon their posting on the platform or the date specified in the notification.

  • Continued Use: By continuing to use Melaaj after the effective date of any changes, you accept and agree to be bound by the revised Terms and Conditions.

  • Refusal of Terms: If you do not agree to the updated Terms and Conditions, you may choose to stop using the platform. In such cases, your access to certain features of the platform may be restricted or terminated.

20.4. Material Changes

Some changes to the Terms and Conditions may be considered material, such as:

  • Changes to User Rights: Any modifications that significantly affect your rights or obligations as a user (such as changes to privacy policies, fees, or dispute resolution processes) will be deemed material changes.

  • Changes to Platform Functionality: Any major alterations to the way the platform functions, including the introduction of new features, subscription plans, or service limitations, may also be considered material.

  • Legal or Regulatory Changes: Modifications required by new laws or regulations, such as data protection laws or financial regulations, will be promptly reflected in the Terms and Conditions.

Material changes will be highlighted in the notification, and you may be asked to explicitly accept them in order to continue using Melaaj.

20.5. Ongoing Responsibility to Review Terms

You are responsible for regularly reviewing these Terms and Conditions to stay informed of any updates or changes. Melaaj encourages users to check this section periodically for the most current version of the Terms and Conditions.

  • Version History: We may maintain a version history that allows you to track changes over time, including the previous version of the Terms and Conditions. This can help you understand what has changed if you wish to compare versions.

  • User Consent: By continuing to use the platform after the changes are made, you indicate your acceptance of the updated Terms and Conditions.

20.6. Limitations on Changes

While Melaaj has the right to modify these Terms and Conditions, we acknowledge that certain fundamental user rights or expectations may not be altered without explicit user consent. For instance:

  • Essential Service Terms: Key terms regarding the security and privacy of your data, or your ability to withdraw funds, will not be changed in a manner that adversely affects your rights without proper notification and, in some cases, user consent.

  • Third-Party Agreements: If your use of the platform is governed by separate third-party agreements (such as for payment processors or external services), any changes to those agreements will be disclosed separately.

20.7. Severability of Changes

If any provision of the updated Terms and Conditions is found to be invalid or unenforceable by a court of competent jurisdiction, that provision will be modified to the minimum extent necessary to make it enforceable, while maintaining the intent and integrity of the remaining provisions. The enforceability of the rest of the terms will not be affected.

20.8. No Waiver of Rights

The failure of Melaaj to enforce any provision of these Terms and Conditions or any waiver of rights or remedies will not be deemed a waiver of any other provision or right. Melaaj reserves the right to take action or enforce these Terms and Conditions at any time, even if past breaches were not acted upon.

21. Miscellaneous Provisions

The Miscellaneous Provisions section outlines additional legal clauses and terms that apply to the user’s relationship with Melaaj, addressing a range of essential but often overlooked aspects of the agreement. These provisions ensure the legal robustness of the Terms and Conditions and help clarify certain matters that may not fall under other sections.

21.1. Entire Agreement

These Terms and Conditions, together with any other legal notices or agreements published by Melaaj on the platform, constitute the entire agreement between you and Melaaj regarding your use of the platform and its services.

  • Supersedes Previous Agreements: Any prior agreements, understandings, or representations made between you and Melaaj, whether written or oral, are superseded by these Terms and Conditions.

  • Binding Agreement: By accepting these Terms and Conditions, you acknowledge that you are entering into a binding legal agreement with Melaaj.

21.2. Force Majeure

Neither party shall be liable for any failure or delay in the performance of its obligations under these Terms and Conditions if such failure or delay is caused by events beyond its reasonable control. This includes, but is not limited to, events such as:

  • Natural disasters (earthquakes, floods, etc.)
  • Acts of war or terrorism
  • Government regulations, sanctions, or embargoes
  • Labor strikes or shortages
  • Power failures or telecommunication breakdowns

In such events, both parties agree to make reasonable efforts to mitigate the effects of the event, but neither party shall be considered in breach of the agreement for the duration of the force majeure event.

21.3. Waiver

No waiver of any provision of these Terms and Conditions by Melaaj shall be deemed a further or continuing waiver of such provision or any other provision, and Melaaj’s failure to assert any right or provision under these Terms and Conditions shall not constitute a waiver of such right or provision.

  • Non-Enforcement: A waiver of any breach or violation of these Terms and Conditions does not constitute a waiver of any subsequent breach or violation.

  • Written Waiver: Any waiver must be explicitly agreed to in writing by an authorized representative of Melaaj.

21.4. Severability

If any provision of these Terms and Conditions is determined to be unlawful, void, or unenforceable by a court of competent jurisdiction, the remaining provisions of these Terms and Conditions will continue in full force and effect.

  • Replacement of Unenforceable Provisions: Where necessary, the invalid or unenforceable provision will be replaced with a valid provision that most closely reflects the intent of the original provision.

21.5. Assignment

You may not assign, transfer, or sublicense any of your rights or obligations under these Terms and Conditions without the prior written consent of Melaaj.

  • Rights of Melaaj: Melaaj reserves the right to assign, transfer, or subcontract any of its rights or obligations to third parties at its sole discretion, without any notification or consent required from users.

  • Third-Party Benefits: No provision in these Terms and Conditions shall confer any rights or benefits to any third party except as expressly provided herein.

21.6. Headings

The section headings used in these Terms and Conditions are for convenience only and shall not affect the interpretation of any provision. The inclusion of headings is merely a descriptive aid and does not alter the legal meaning of the provisions they precede.

21.7. Relationship Between the Parties

The relationship between Melaaj and you, the user, is that of an independent contractor. Nothing in these Terms and Conditions shall be construed as creating a partnership, joint venture, agency, or employer-employee relationship.

  • No Third-Party Rights: These Terms and Conditions are solely between Melaaj and the user and do not confer any rights upon any third party, except for the rights granted to third parties under applicable laws.

21.8. Survival of Terms

Certain provisions of these Terms and Conditions will survive the termination or expiration of your agreement with Melaaj. This includes, but is not limited to:

  • Intellectual Property Rights: Any provisions regarding the ownership of content and intellectual property rights will remain in effect after the termination of your use of the platform.

  • Dispute Resolution: Provisions related to dispute resolution, including mandatory arbitration, shall remain in effect even after the termination of your account.

21.9. No Legal or Equitable Partnership

Your use of the platform does not create a legal or equitable partnership between you and Melaaj. This section clarifies that you are a user of the platform, and all activities conducted on the platform remain subject to the Terms and Conditions outlined herein.

  • No Co-Ownership: You do not gain any rights to the platform’s assets, intellectual property, or other proprietary materials through your use of the platform.

21.10. Notices and Communication

Any notices required or permitted under these Terms and Conditions should be sent by the following methods:

  • In-App Notification: Notices can be sent through Melaaj’s notification system within the platform.
  • Email Communication: Notices may be sent to the email address you provided during account registration. It is your responsibility to keep your contact information updated.
  • Physical Mail: Notices may be sent via physical mail if required by applicable law.

Any notice sent by Melaaj will be deemed delivered on the date of sending.

21.11. Compliance with Laws

You agree to comply with all local, state, national, and international laws, rules, and regulations applicable to your use of the platform. This includes:

  • Export Control Laws: You must comply with export control laws that regulate the distribution of technology and data across borders.
  • Privacy and Data Protection Laws: You are also obligated to adhere to applicable privacy laws, such as GDPR, CCPA, or other data protection regulations in your jurisdiction.

21.12. Legal Enforceability

The validity and enforceability of these Terms and Conditions are subject to the laws of the jurisdiction where Melaaj is based, and any actions taken to enforce these Terms shall be governed by those laws, except as otherwise noted in the Dispute Resolution section.

22. Contact Information

At Melaaj, we value transparency and open communication with our users. This section outlines how you can reach out to us for any questions, concerns, or issues regarding these Terms and Conditions, as well as any other matters related to your use of the platform.

 

Please, send us a mail at support@melaaj.com or contact us here.

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